Service Operations Manager, Fidelity Charitable OntheJob Training

Fidelity STRIVE, SkillBridge Transition Readiness in Innovation, Value & Excellence, is a comprehensive 3-month program that bridges the gap between military service and corporate readiness by providing formalized skills training, business exposure, mentorship, and professional development.

ABOUT THE JOB

Fidelity Charitable is looking for a dynamic and customer-focused leader to lead key teams and functions in our Service Delivery & Operations team. The Manager will be part of a highly motivated, fast-paced, collaborative environment and will help lead the team in work organization, risk management, and the achievement of desired business goals and results. Your ability to inspire, guide, and mentor associates is essential. The Manager will support daily, weekly, and monthly tasks regarding workflow oversight, associate coaching, problem resolution, and new hire onboarding. The Manager will be responsible for vendor oversight, working with key business partners on creating new or revamping existing program offerings to execute philanthropic goals. The Manager will need to assess and evaluate complex requests to determine scalability, risk exposure, and profitability to the business. ***Please apply directly via the link to the position: https://go.fidelity.com/w94pna

RESPONSIBILITIES

• Lead key teams and functions in our Service Delivery & Operations team
• Help lead the team in work organization, risk management, and the achievement of desired business goals and results
• Support daily, weekly, and monthly tasks regarding workflow oversight, associate coaching, problem resolution, and new hire onboarding
• Responsible for vendor oversight and working with key business partners on creating new or revamping existing program offerings to execute philanthropic goals
• Assess and evaluate complex requests to determine scalability, risk exposure, and profitability to the business

QUALIFICATIONS

• Ability to inspire, guide, and mentor associates
• Experience in managing teams and functions in service delivery and operations
• Skill in work organization, risk management, and achieving business goals
• Capability to handle workflow oversight, associate coaching, problem resolution, and new hire onboarding
• Proficiency in vendor management and partnership collaboration for program development

ADDITIONAL ELIGIBILITY

Program is only eligible for active duty service members. Must be willing/able to work on-site at the available location(s) listed in the position announcement starting September 1st

BENEFITS

• Formalized skills training
• Business exposure
• Mentorship
• Professional development

OTHER

N/A