Physicians Mutual Insurance Company

***Desktop Support Engineer***Physicians Mutual is looking to hire a Desktop Support Engineer. Great opportunity to provides second-level support for all application issues reported to the Help Desk.

ABOUT THE JOB

RESPONSIBILITIESActs as an in-house workstation and software consultant. Installs and upgrades approved software.Provides assistance to the user and troubleshoots hardware and software problems, resolving in a timely manner. Performs network restores upon request for deleted or corrupt files. Works directly or remotely with end user to troubleshoot issues. Develops and updates documentation for applications and processes that end users utilize. Under general supervision, may participate on Corporate approved projects. Promotes total contact ownership by keeping the end user informed during the entire problem/resolution process.JOB REQUIREMENTSBachelor's Degree in Computer Science, Management Information Systems or relevant discipline or equivalent work experience.2 years’ experience working on software & hardware applications.Strong knowledge of Microsoft Windows.Ability to learn diverse applications that are supported on the LAN and local workstations.Strong ability to understand company software and hardware applications to provide consultation, support, and training.Strong critical thinking and analysis skills to resolve problems involving networks, local applications and distributed applications.Ability to establish deadlines and prioritize assignments.Excellent interpersonal skills to provide superior user support and training.Strong written & verbal communication skills.Ability to rapidly adapt, gain technical competency and be agile as industry and company developments occur.Ability to work in a team environment.Willing to participate rotational on call 24/7.Flexible to work weekends & evenings when needed.ABOUT US:Health. Life. Retirement. The Physicians Mutual family empowers people from all walks of life to enjoy the financial security they deserve. That’s what Insurance for all of us® is about.The Physicians Mutual family includes Physicians Mutual Insurance Company and Physicians Life Insurance Company. Physicians Mutual Insurance Company offers reliable dental and supplemental health insurance (and now, pet insurance!). Physicians Life Insurance Company provides important Medicare Supplement and life insurance coverage. The company additionally offers coverage for funeral pre-planning to help meet the growing needs of funeral home owners and the families they serve.Since our start in 1902, our dedication to delivering on our promise has helped make us one of the nation’s leading health and life insurance providers. In fact, we are rated in the top 1% of insurance companies. We consistently maintain some of the highest financial strength ratings in the nation from independent insurance analysts, including A.M. Best Company and Weiss Ratings, ensuring we’ll be there for our policyowners and our employees far into the future.But the achievement we’re most proud of? We have a 95% customer approval rating — a true sign of a company dedicated to embodying its vision.

RESPONSIBILITIES

• Acts as an in-house workstation and software consultant.
• Installs and upgrades approved software.
• Provides assistance to the user and troubleshoots hardware and software problems, resolving in a timely manner.
• Performs network restores upon request for deleted or corrupt files.
• Works directly or remotely with end user to troubleshoot issues.
• Develops and updates documentation for applications and processes that end users utilize.
• Under general supervision, may participate on Corporate approved projects.
• Promotes total contact ownership by keeping the end user informed during the entire problem/resolution process.

QUALIFICATIONS

• Bachelor's Degree in Computer Science, Management Information Systems or relevant discipline or equivalent work experience.
• 2 years’ experience working on software & hardware applications.
• Strong knowledge of Microsoft Windows.
• Ability to learn diverse applications that are supported on the LAN and local workstations.
• Strong ability to understand company software and hardware applications to provide consultation, support, and training.
• Strong critical thinking and analysis skills to resolve problems involving networks, local applications and distributed applications.
• Ability to establish deadlines and prioritize assignments.
• Excellent interpersonal skills to provide superior user support and training.
• Strong written & verbal communication skills.
• Ability to rapidly adapt, gain technical competency and be agile as industry and company developments occur.
• Ability to work in a team environment.
• Willing to participate rotational on call 24/7.
• Flexible to work weekends & evenings when needed.

ADDITIONAL ELIGIBILITY

2 years experience working on software & hardware applications. BS degree in Computer Science or relevant discipline or equivalent work experience.

BENEFITS

• Health, Life, Retirement insurance options including dental and supplemental health insurance, and now, pet insurance.
• Medicare Supplement and life insurance coverage.
• Coverage for funeral pre-planning.

OTHER

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