Sr. Service Specialist
ABOUT THE JOB
This is a “Level 2” support position in the company's NOC for Managed Services team, which supports the company's customers. This team is responsible for monitoring all client related network activity and triaging, diagnosing and remediating escalated, voice, data and/or converged technology related problems. They work as a team with vendors, client teams, various support teams and project teams utilize existing tools to proactively recognize issues and trends. This Specialist provides timely and effective resolution of issues to meet business requirements and Service Level Agreements and provides follow up to ensure proper problem and resolution management is being done to prevent recurring incidents.
RESPONSIBILITIES
- Monitoring all client related network activity
- Triaging, diagnosing, and remediating escalated voice, data, and/or converged technology related problems
- Working with vendors, client teams, various support teams, and project teams
- Utilizing existing tools to proactively recognize issues and trends
- Providing timely and effective resolution of issues to meet business requirements and Service Level Agreements
- Following up to ensure proper problem and resolution management to prevent recurring incidents
TARGET MOCS
All MOCs
BENEFITS
- Headlamp SkillBridge Fellowships
- Custom 'last-mile' training programs
OTHER
Headlamp provides service members with internships (Headlamp SkillBridge Fellowships) at high-growth tech and dual-use businesses, and at boutique consulting, venture capital, and private equity firms and their portfolio companies. We engineer custom “last-mile” training programs to speed your integration into your employer’s operations. Learn more at www.myheadlamp.com