690 CYCS - LACKLAND - Job training program

The Network Operations Center Technician monitors and maintains the Air Force’s network systems. Troubleshoots network systems when necessary and makes improvements to the networks, tools, and procedures.

ABOUT THE JOB

Monitor, identify, analyze, document, and report on events and incidents occurring on AFIN systems to include 16 AF operated systems and reported AFIN end-user degradations and outages. This task includes:•Identifying, documenting and reporting outages or degradations of 16 AF operated systems•Communicating directly with 26 NOS, 83 NOS, 561 NOS, 691 COS, 690 COS, MCCCs, 616 Operations Center (OC), and AMAC Crew representatives on network outages and concerns and providing direct support to cyber operations across the AFIN•Utilizing AFIN monitoring tools (currently, SolarWinds, Net Cool, Remedy, and Mission Assurance Decision Support System (MADSS))•Performing routine hardware/software checks for 16 AF operated equipment including: routers, switches, firewalls, web proxies, and servers (Domain Controllers, Exchange, Certificate Authorities, etc.)•De-conflicting ASIs with identified system degradations/outages•Recording routine checks in Master Station Log•Collecting, documenting, and reporting actionable intelligence for initial event and incident response•Performing routine queries of incident management database to identify end-user AFIN issues•Completing other duties as assigned

RESPONSIBILITIES

• Monitor, identify, analyze, document, and report on events and incidents occurring on AFIN systems including 16 AF operated systems and reported AFIN end-user degradations and outages.
• Communicate directly with various NOS and operations centers on network outages and concerns, providing direct support to cyber operations across the AFIN.
• Utilize AFIN monitoring tools such as SolarWinds, Net Cool, Remedy, and MADSS.
• Perform routine hardware/software checks for 16 AF operated equipment including routers, switches, firewalls, web proxies, and servers.
• De-conflict ASIs with identified system degradations/outages and record routine checks in Master Station Log.
• Collect, document, and report actionable intelligence for initial event and incident response.
• Perform routine queries of incident management database to identify end-user AFIN issues.

QUALIFICATIONS

• Previous IT experience is not required.
• Entry level position meant to give the candidate basic exposure to the cybersecurity field.

ADDITIONAL ELIGIBILITY

Previous IT experience is not required. This is an entry level position meant to give the candidate basic exposure to the cybersecurity field. People in this role are frequently promoted to other positions within the organization as they gain experience.

TARGET MOCS

All MOCs

BENEFITS

• Frequent promotions to other positions within the organization as experience is gained.

OTHER

n/a