DoW SkillBridge Internship - Mission Control Sector - DoW SkillBridge Internship

As a Mission Control Operator, you will be one of the fundamental components of bringing this new vision to life. You will command and control different Shift4 business systems through our Mission Control interface, make decisions about how to direct and redirect resources, and become a technical subject matter expert in specific business divisions based on your experience. You will support the development of this new operational model and build with our engineering teams to bring new features and functions to Mission Control. This internship aligns well for transitioning military members currently at the E4 or E5 level experienced in the following military arenas: Command PostMaintenance Operations Center (MOC)Crew Chiefs - backing upSPOC (Space Ops Center)Missile Warning OpsOperations Center

ABOUT THE JOB

Responsibilities: Coordinate across teams and drive actions at the tactical and strategic level, routinely interfacing with support agents and C Suite leadership alike. Operate one or more Mission Control modules, ranging from supply chain operations to customer service, to technical payment infrastructure, representing and directing these teams when necessary for Mission Control operations.Work hand in hand with our business divisional leaders to learn the nuance and current operations, and develop SOPs to support the integration of Mission Control systems to those divisions. Write operational documentation and execute daily, weekly, and monthly Mission Control Procedures.Identify, architect, and implement new Mission Control functionalities with support from Mission Control engineering teams. Design and implement communication methods, escalation strategies, quality assurance protocols, and response plans to ongoing business and technical issues that Mission Control will identify. Develop automation strategies to remove parts or process steps with high accuracy and quality to increase overall efficiency of Shift4 systems. Expand the vision, and collaborate with stakeholders to ensure the functionalities of the system are aligned with company objectives. Minimum Qualifications:Ability to meet the core eligibility requirements of the DoW SkillBridge program.2+ years of experience operating in or developing complex systems such as mechanical, electrical, facilities, O&G, aerospace, or industrial automation or relevant experience gained within the military and/or other. Highly competent communication skills in English, both written and verbal.Excel in distilling information from dense technical systems into concise and clear documentation, and have experience communicating those consolidations to leadership.Personal experience leading technical projects, including conception, development, and implementation. Previous experience in an operational and workflow oriented role.This job is onsite at Shift4 headquarters in Center Valley, PA.

RESPONSIBILITIES✨

• Coordinate across teams and drive actions at the tactical and strategic level, routinely interfacing with support agents and C Suite leadership.
• Operate one or more Mission Control modules, ranging from supply chain operations to customer service, to technical payment infrastructure.
• Work hand in hand with our business divisional leaders to learn the nuance and current operations, and develop SOPs to support the integration of Mission Control systems to those divisions.
• Write operational documentation and execute daily, weekly, and monthly Mission Control Procedures.
• Identify, architect, and implement new Mission Control functionalities with support from Mission Control engineering teams.
• Design and implement communication methods, escalation strategies, quality assurance protocols, and response plans to ongoing business and technical issues.
• Develop automation strategies to remove parts or process steps with high accuracy and quality to increase overall efficiency of Shift4 systems.
• Expand the vision, and collaborate with stakeholders to ensure the functionalities of the system are aligned with company objectives.

QUALIFICATIONS✨

• Ability to meet the core eligibility requirements of the DoW SkillBridge program.
• 2+ years of experience operating in or developing complex systems such as mechanical, electrical, facilities, O&G, aerospace, or industrial automation or relevant experience gained within the military and/or other.
• Highly competent communication skills in English, both written and verbal.
• Excel in distilling information from dense technical systems into concise and clear documentation, and have experience communicating those consolidations to leadership.
• Personal experience leading technical projects, including conception, development, and implementation.
• Previous experience in an operational and workflow oriented role.

TARGET MOCS

AFSC, SPOC, 1C3X1, 2A3X3, 2A3X7, 1C6X1

ELIGIBLE SERVICE BRANCHES

US Space Force, US Air Force, US Army, US Marine Corps, US Coast Guard, US Navy

OTHER

N/A