Opportunity sourced from the Official SkillBridge website. Not endorsed by the Department of Defense.
Seeking a highly motivated and technically skilled Help Desk Lead. This position is responsible for leading daily help desk operations in a corporate environment while supporting cybersecurity compliance, system hardening, and secure operations within classified environments. The ideal candidate will possess strong customer support and systems troubleshooting experience, familiarity with DoD cybersecurity requirements, and the ability to operate effectively within Sensitive Information Facility environments. Candidates must be capable of obtaining Security+ certification within 90 days of hire and either possess or be eligible to obtain a Top-Secret security clearance.
Required Qualifications:• Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or related field o Relevant certifications and/or experience can be in lieu of degree requirements • Minimum of 3–5 years of technical support or help desk experience • Previous experience in a Lead Help Desk, Help Desk Supervisor, or senior technical support role preferred • Strong troubleshooting, leadership, organizational, and customer service skills • Experience supporting Windows-based enterprise environments and secure IT systems • Familiarity with: o STIG implementation and remediation o SCAP tools and vulnerability scanning o DoD cybersecurity practices and compliance requirements • Previous experience working in a SCIF environment • Ability to obtain CompTIA Security+ certification within 90 days of hire • Active Top-Secret clearance OR ability to obtain a Top-Secret clearance • Strong written and verbal communication skills • Ability to work independently and in team-oriented environments Preferred Qualifications:• Active CompTIA Security+ certification • Previous ISSO, ISSM, or cybersecurity compliance experience • Experience supporting RMF (Risk Management Framework) processes • Familiarity with NIST 800-53 controls • Experience with: o Active Directory o Group Policy o Endpoint management platforms o Vulnerability management tools o Ticketing systems such as ServiceNow or Jira • Prior military or federal contracting experience • Experience supporting classified government systems • Candidates with previous Top Secret clearance experience are strongly preferred
US Space Force, US Air Force, US Army, US Marine Corps, US Coast Guard, US Navy
Training plan will be provided when candidate is approved for program participation by Chain of Command. Training plan will be tailored to approved SkillBridge length.
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