Legal Operations

ABOUT THE PROGRAMJimerson Birr is proud to support the Department of Defense SkillBridge Program by offering a hands-on IT internship for transitioning service members. This role provides an opportunity to gain meaningful civilian work experience while still on active duty, preparing participants for a career in system administration, IT engineering, or service desk management.As a SkillBridge IT Intern, you will lead our Service Desk operations as the first line of support for our firm’s professionals. You’ll manage and triage IT requests, resolve Tier 1 issues, and coordinate escalations with vendors and technical teams. This position is mission-critical to keeping our operations running smoothly and provides exposure to enterprise IT systems, infrastructure projects, and client-focused service delivery.We welcome service members who are eager to leverage their military training, discipline, and problem-solving skills in a professional business environment while preparing for a successful transition into civilian IT careers.

ABOUT THE JOB

WHAT YOU’LL DOService Desk Leadership – Act as the primary point of contact for IT support, managing the ticket queue and ensuring timely resolution or escalation.Tier 1 Troubleshooting – Diagnose and resolve common hardware, software, and access issues across Windows, macOS, and cloud platforms.Escalation Management – Triage complex issues and coordinate with vendors, platform support teams, and internal engineering staff.User Support & Communication – Clearly explain timelines, next steps, and resolution paths to non-technical users.Documentation & SOPs – Maintain accurate records of issues, update knowledge base articles, and recommend process improvements.Project Support – Contribute to IT infrastructure and systems projects, gaining hands-on exposure to enterprise technologies.Queue Oversight – Monitor ticket flow, identify recurring issues, and recommend automation or process improvements.QUALIFICATIONSRequiredCurrently serving in the U.S. Armed Forces and eligible for the DoD SkillBridge program.Command approval for participation in a SkillBridge internship.Ability to work onsite in Jacksonville, FL, for the duration of the program.Preferred Knowledge & SkillsExperience with troubleshooting, user access management, or basic networking (military or civilian).Exposure to ticketing systems (e.g., Jira, Zendesk, Freshservice, or military equivalents).Strong written and verbal communication skills; ability to simplify technical concepts.Familiarity with Microsoft Office, Google Workspace, or basic system administration tools.Understanding of ITIL principles, or willingness to learn.Desired AttributesMission-Oriented – Brings a service mindset and commitment to helping the team succeed.Organized & Disciplined – Manages multiple tasks with accuracy and attention to detail.Adaptable & Growth-Focused – Excited to learn new technologies and take on responsibility.Team Player – Works well across diverse technical and non-technical groups.WHY SKILLBRIDGE WITH JIMERSON BIRR?Gain real-world IT experience in a professional services environment.Translate your military skills into civilian technical and customer service roles.Build a foundation for career paths in system administration, IT engineering, or service desk management.Work in a collaborative, mission-driven firm that values service, quality, and results—principles that align closely with military values.

RESPONSIBILITIES

• Service Desk Leadership – Act as the primary point of contact for IT support, managing the ticket queue and ensuring timely resolution or escalation.
• Tier 1 Troubleshooting – Diagnose and resolve common hardware, software, and access issues across Windows, macOS, and cloud platforms.
• Escalation Management – Triage complex issues and coordinate with vendors, platform support teams, and internal engineering staff.
• User Support & Communication – Clearly explain timelines, next steps, and resolution paths to non-technical users.
• Documentation & SOPs – Maintain accurate records of issues, update knowledge base articles, and recommend process improvements.
• Project Support – Contribute to IT infrastructure and systems projects, gaining hands-on exposure to enterprise technologies.
• Queue Oversight – Monitor ticket flow, identify recurring issues, and recommend automation or process improvements.

QUALIFICATIONS

• Currently serving in the U.S. Armed Forces and eligible for the DoD SkillBridge program.
• Command approval for participation in a SkillBridge internship.
• Ability to work onsite in Jacksonville, FL, for the duration of the program.
• Experience with troubleshooting, user access management, or basic networking (military or civilian).
• Exposure to ticketing systems (e.g., Jira, Zendesk, Freshservice, or military equivalents).
• Strong written and verbal communication skills; ability to simplify technical concepts.
• Familiarity with Microsoft Office, Google Workspace, or basic system administration tools.
• Understanding of ITIL principles, or willingness to learn.

BENEFITS

• Gain real-world IT experience in a professional services environment.
• Translate your military skills into civilian technical and customer service roles.
• Build a foundation for career paths in system administration, IT engineering, or service desk management.
• Work in a collaborative, mission-driven firm that values service, quality, and results—principles that align closely with military values.

OTHER

Location- 701 Riverside Park Place Jacksonville, Fl 32204