Systems Support Coordinator (IT)
The IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all technology needs. This position will also be responsible for repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office.
ABOUT THE JOB
Respond to incoming inquiries via phone and emailProvide Tier I technical support to field and corporate associatesRepair, image, and deploy laptops, tablets, and other IT equipment for useWork on special projects as assigned
RESPONSIBILITIES
- Respond to incoming inquiries via phone and email
- Provide Tier I technical support to field and corporate associates
- Repair, image, and deploy laptops, tablets, and other IT equipment for use
- Work on special projects as assigned
QUALIFICATIONS
- Associate degree or IT certifications required
- Knowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applications
- Must be comfortable interfacing with different stakeholders at all levels of the organization
- Demonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectively
- A high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audience
ADDITIONAL ELIGIBILITY
Associate degree or IT certifications requiredKnowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applicationsMust be comfortable interfacing with different stakeholders at all levels of the organizationDemonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectivelyA high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audience
ELIGIBLE SERVICE BRANCHES
All Services
PROGRAM COST
$0