Gym Business General Manager

General Manager CrossFit Gym

ABOUT THE JOB

Manage staff schedules.Confirm coverage.Handle call offs and vacations.Cover or find coverage as needed.Fill in and manage annual calendar via Brand Action Sheet.Ensure all holidays and closings are announced well in advance.Fill in the big events for the year.Find opportunities for specialty courses, clinics and seminars.Ensure the Brand Action Sheet is filled in for at least three months to allow proper time to announce and fill programs.Manage retail department.Set up kiosk and make sure payment app is working.Spot-check transactions to ensure clients are paying for products.Make announcements for product orders and launches.Advertise products weekly.Order and stock as needed.Oversee cleaning and maintenance departments.Provide cleaners with an up-to-date checklist.Manage cleaning and maintenance schedules.Cover shifts as needed to ensure a clean facility.Check cleaning supply levels and order as needed.Oversee client success manager (CSM).Follow up with CSM to ensure communication with prospects is professional and effective.Ensure Intake processes are followed, new intros are booked and sales team is ready.Ensure integration is effective and new members know where to go, what to do, what to use and who to talk to.Ensure retention processes are implemented and effective, including updated automations, goal-setting sessions, discretionary spending on gifts.Oversee social media manager (SMM).Check all platform and website insights and analytics to get objective data on performance.Provide feedback to SMM to ensure constant improvement and elevation of the role.Provide SMM with calendar for posting schedule.Connect SMM with Brand Action Sheet to ensure events are created well in advance and all programs are advertised often.Maintain the atmosphere, spirit and goals of the brand, including oversight of other contractors, employees and tenants thereof. Review current SOPs and update staff playbook appropriately.Every month, choose one system to improve through focused work.Mentor staff through monthly one-on-ones as they build their careers. o Identify current successes.Help staff set areas of focus.Update likes and dislikes, as well as long-term goals of staff members.Provide recommendations for continued/increased success.Manage outreach and co-branding activities.With budget set by CEO, create a quarterly plan tied to Brand Action Sheet, including expos, local business events, competitions, runs, OCRs, health and fitness related events, etc.Visit one to two businesses weekly through appointments and cold-call coffee visits to find out how we can help their clients and employees.Pursue cross-promotional opportunities according to budget set by CEO.

RESPONSIBILITIES

• Manage staff schedules, confirm coverage, handle call offs and vacations, and cover or find coverage as needed.
• Fill in and manage annual calendar via Brand Action Sheet, ensure all holidays and closings are announced well in advance, and find opportunities for specialty courses, clinics, and seminars.
• Manage retail department, set up kiosk, ensure payment app is working, spot-check transactions, make announcements for product orders and launches, and order and stock as needed.
• Oversee cleaning and maintenance departments, provide cleaners with an up-to-date checklist, manage schedules, cover shifts as needed, and check cleaning supply levels.
• Oversee client success manager (CSM) and social media manager (SMM), ensuring effective communication, integration, retention processes, and social media performance.

OTHER

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