Service Coordinator Level I, II, III and IV

Join the Huff-n-Puff Team: Where Veterans Serve Veterans! Are you a skilled, mission-driven service member transitioning out of the military? At Huff-n-Puff Fitness Repair, a proudly veteran-owned company, we understand the values, skills, and dedication that come with military service. We're here to support your transition by offering hands-on, rewarding work as a fitness equipment technician, where your attention to detail and technical skills will shine.

JOB LOCATIONS (3)

ABOUT THE JOB

Essential Functions: Answers phones and emails, schedules, and confirms appointments, and inputs customer data into company systems. Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments. Manages department schedule by maintaining calendars for technician personnel and arranging service calls. Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Other duties as assigned

RESPONSIBILITIES

• Answers phones and emails, schedules, and confirms appointments, inputs customer data into company systems.
• Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
• Manages department schedule by maintaining calendars for technician personnel and arranging service calls.
• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.

QUALIFICATIONS

• Experience with work order management software preferred
• Experience reading exploded diagrams
• Experience with basic accounting principles
• Experience with Microsoft Office apps
• Experience within the fitness industry is preferred
• Military experience is a plus
• Ability to work independently with optimal time management skills and minimal supervision
• Ability to read parts/exploded diagrams
• Ability to organize and integrate priorities and deadlines
• Ability to communicate and collaborate with field staff, office staff, carriers, and manufacturers
• Ability to communicate professionally and effectively via phone and email
• Ability to route service technicians efficiently within company guidelines

ADDITIONAL ELIGIBILITY

Experience: Experience with work order management software preferred Experience reading exploded diagrams Experience with basic accounting principles Experience with Microsoft Office apps Experience within the fitness industry is preferred Military experience is a plus Abilities: Work independently with optimal time management skills and minimal supervision Read parts/exploded diagrams Organize and integrate priorities and deadlines Communicate and collaborate with field staff, office staff, carriers and manufacturers Communicate professionally and effectively via phone and email Route service technicians efficiently within company guidelines

TARGET MOCS

All MOCs

BENEFITS

• Veteran-Owned & Operated company
• Supportive Transition for military to civilian career
• Mission-Driven Environment

OTHER

Why Choose Us? -Veteran-Owned & Operated: We know the value of teamwork, discipline, and resilience – just like you. -Supportive Transition: We’re committed to helping you build a civilian career while making an impact in a field that values your expertise. -Mission-Driven Environment: Here, you’ll find camaraderie, respect, and the chance to continue serving – this time, by keeping our customers fit and ready for anything! Your Next Mission Starts Here – Apply Today!