FFG Restoration, Inc. dba Servpro

As the Restoration Manager, you will oversee all aspects of projects and crews ensuring excellent customer service and quality work. You will be writing and reviewing estimates and scope of work. This front-line management position leads their team to operational excellence.

ABOUT THE JOB

Key Responsibilities· Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.· Negotiate with customers and/or clients for approval of restoration activities· Schedule, coordinate and oversee crews, and subcontractors to provide service on active projects to include subcontractors· Review job site documentation to support the services provided and ensure proper client requirements and billing process· Maintain all communications with customers, teammates, vendors, and insurance representatives· Manage production expenses including labor, equipment, vehicles, and other assets· Manage the customer and client experience and overall satisfaction Provide priority response to potential customers, as needed.Position Requirements· High school diploma/GED· Valid driver’s license required· At least 1 year of management and/or supervisory experience preferredSkills/Physical Demands/Competencies· Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance· Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)· Ability to repetitively push/pull/lift/carry objects· Ability to work with/around cleaning agents

RESPONSIBILITIES

• Ensure an accurate scope of work for restoration projects and prepare statements of work utilizing industry specific estimating software.
• Negotiate with customers and/or clients for approval of restoration activities.
• Schedule, coordinate and oversee crews, and subcontractors to provide service on active projects to include subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain all communications with customers, teammates, vendors, and insurance representatives.
• Manage production expenses including labor, equipment, vehicles, and other assets.
• Manage the customer and client experience and overall satisfaction.
• Provide priority response to potential customers, as needed.

QUALIFICATIONS

• High school diploma/GED.
• Valid driver’s license required.
• At least 1 year of management and/or supervisory experience preferred.
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics).
• Ability to repetitively push/pull/lift/carry objects.
• Ability to work with/around cleaning agents.

ELIGIBLE SERVICE BRANCHES

All Services

PROGRAM COST

0

OTHER

Must be able to commute to Broadview, IL. Driver's license is required