Republic Services SkillBridge

POSITION SUMMARY: The Field IT Engineer’s role is to provide technical support to end users, troubleshooting problems, maintaining workstation performance, and entering and closing service request tickets. The Field IT Engineer will be proficient with end user support specializing in Mac, Windows, and Mobility (iPhone and Android). This role serves as an escalation point for technical issues. Daily activities include imaging workstations, managing customer issues, installing software upgrades, and interacting with Microsoft Teams collaboration tools and software.

ABOUT THE JOB

PRINCIPAL RESPONSIBILITIES:• Provide exemplary technical support to end-users and executive staff (remote and in-office). This will include but not limited to troubleshooting and resolving hardware and software problems, network connectivity, and providing access to systems and applications.• Provide training and guidance to employees using company IT systems, and software applications.• Serves as an escalation point for facility and end user technical issues and incidents between facilities personnel, management, and IT.• Maintain and repair computer hardware, including desktops, laptops, printers, and other peripherals. This may involve hardware, software, and firmware upgrades and replacement.• Manage and support Outlook mail clients, and Microsoft Collaboration tools such as; Teams, Office 365, One Drive, One Note.• Collaborates cross functionally to oversee the IT infrastructure operations at corporate locations.• Working with a ticketing system for assignments of end user requests• Performs other job-related duties as assigned.QUALIFICATIONS:• 4 years of end user support specializing in MAC, Windows and mobile (Apply/Android) devices. • Experience managing and providing end user support for the Microsoft Office suite: One Drive, Outlook, Word, Excel, etc.• Experience with imaging computers, setting up and troubleshooting printers/copiers. MINIMUM REQUIREMENTS:• Minimum 2 years of hands-on network experience.

RESPONSIBILITIES

• Provide exemplary technical support to end-users and executive staff (remote and in-office), including troubleshooting and resolving hardware and software problems, network connectivity, and providing access to systems and applications.
• Provide training and guidance to employees using company IT systems, and software applications.
• Serves as an escalation point for facility and end user technical issues and incidents between facilities personnel, management, and IT.
• Maintain and repair computer hardware, including desktops, laptops, printers, and other peripherals, involving hardware, software, and firmware upgrades and replacement.
• Manage and support Outlook mail clients, and Microsoft Collaboration tools such as; Teams, Office 365, One Drive, One Note.

QUALIFICATIONS

• 4 years of end user support specializing in MAC, Windows and mobile (Apple/Android) devices.
• Experience managing and providing end user support for the Microsoft Office suite: One Drive, Outlook, Word, Excel, etc.
• Experience with imaging computers, setting up and troubleshooting printers/copiers.
• Minimum 2 years of hands-on network experience.

OTHER

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