Solutions Engineering Internship

The four month programme begins with an intensive orientation of the organization. This is followed by four months of activities and training linked to HTB’s Solution Engineer competency model, which we deem is necessary for effective performance in the role. These areas of competence are: Entrepreneurship and Strategy: employing customer orientated innovative approaches to achieving desired outcomes, being commercially aware and sensitive to Hack The Box priorities. Emotional Intelligence: awareness, control and expression of emotions required to handle a diverse range of customer relationships and situations. People and Teamwork: managing and building relationships both internally and externally. Finally, a big part of our training program is a hands-on approach. Only by practicing one develops the required skills to perform a job. As time goes by and the trainee/intern becomes more familiarized with the company processes and products, the more exposure they will be getting to hands-on activities and responsibilities of the role (participation in onboarding call, response to customer inquiries, etc.).Through the employment program, the participants will be bale to cover material related to Hack The Box’s certifications, and acquire the one that best fits their interests at the end by taking the exam.

ABOUT THE JOB

A Solution Engineer at Hack The Box (HTB) partners with our Account Executives and technical teams to match Hack The Box’s technology with prospective customers’ cybersecurity training goals. A Solution Engineer will be the voice of the customer inside HTB, interacting with the product, content, community, customer support and innovation teams regularly. In this SkillBridge role, the individual will be responsible for assisting existing Solution Engineers (SE) in mapping content, deliveries, and gaining a deep understanding of Hack The Box and Client Business practices to arm SEs with viable solutions during customer consultations. Diving into and learning more about our Enterprise and CTF offerings will be a daily task. Responsibilities:Establish a trusted advisor relationship to help drive the continued value of our products and servicesMember will help drive revenue growth through tasks assigned by SEsMaintain and grow technical prowess to match customer technical needsUnderstand all of HTB’s content catalog to offer the right solution at the right timeMap content to customer requirements. Add those mappings as playlists into customer environmentsDeliver environments to customers after sale completion. Ensures proper delivery and hand offRecommend usage adoption plans and strategiesMake progress towards HTB Certificate of choice. Work with the customer support team to ensure that technical issues for enterprise customers are dealt with promptly and that the customer is satisfied. Explore cross and upsell opportunities and aid Customer Success team with renewal opportunitiesRespond to customer queries in a timely and accurate wayDevelop low touch automation strategies to keep segments of our customer base engagedInterface with the customer support teams and follow up with customers to ensure technical product issues are resolved and the customer is satisfiedRequirements:Ideally, familiarity with HTB platform/products (Community platform user account)Familiarity with the cybersecurity industry (pen-testing, cybersecurity consulting/training)Excellent communication skills and focus on customer experience Drive complex issues through analysis and resolutionExcellent customer, partner and market orientation in software and subscription servicesExperience working with multiple levels of customer stakeholders – technical admins, c-level executives, legal, and compliance teamsPrevious experience with customer support, consulting, sales engineering or customer success roles in the cybersecurity/tech industry

RESPONSIBILITIES

• Establish a trusted advisor relationship to help drive the continued value of our products and services
• Help drive revenue growth through tasks assigned by Solution Engineers
• Maintain and grow technical prowess to match customer technical needs
• Understand all of HTB’s content catalog to offer the right solution at the right time
• Map content to customer requirements and add those mappings as playlists into customer environments
• Deliver environments to customers after sale completion and ensures proper delivery and hand off
• Recommend usage adoption plans and strategies
• Make progress towards HTB Certificate of choice
• Work with the customer support team to ensure that technical issues for enterprise customers are dealt with promptly and that the customer is satisfied
• Explore cross and upsell opportunities and aid Customer Success team with renewal opportunities
• Respond to customer queries in a timely and accurate way
• Develop low touch automation strategies to keep segments of our customer base engaged
• Interface with the customer support teams and follow up with customers to ensure technical product issues are resolved and the customer is satisfied

QUALIFICATIONS

• Familiarity with HTB platform/products (Community platform user account)
• Familiarity with the cybersecurity industry (pen-testing, cybersecurity consulting/training)
• Excellent communication skills and focus on customer experience
• Ability to drive complex issues through analysis and resolution
• Excellent customer, partner and market orientation in software and subscription services
• Experience working with multiple levels of customer stakeholders – technical admins, c-level executives, legal, and compliance teams
• Previous experience with customer support, consulting, sales engineering or customer success roles in the cybersecurity/tech industry

ELIGIBLE SERVICE BRANCHES

All Services

BENEFITS

• Intensive orientation of the organization
• Hands-on approach and training linked to HTB’s Solution Engineer competency model
• Opportunity to cover material related to Hack The Box’s certifications and acquire one by taking the exam

PROGRAM COST

0

OTHER

N/A