EV Access Communications Manager

Responsible individual for all aspects pertaining to customer relations and Problem resolution. They are to monitor all communications employees and are to ensure customer satisfaction. Furthermore, they are to assist in Turo Account management by identifying issues and reporting on improvements based on customer interaction.

ABOUT THE JOB

Skills required● Moderate Excel Literacy● Moderate Asana or Teamwork Literacy● Turo Account Literacy (Can be trained at location)Primary ResponsibilitiesCommunications Supervision: Work directly with communications team and ensure quality customer service is provided.a. Supervision: Audit interactions between Virtual Assistance and Renters and identify what is working and what is not. b. Monitor Workload: Ensure the employees within the team are not being overloaded as the company scales. Customer Care: Ensure the issues with the renter are dealt with respectfully and quicklyTuro Account Management Assistance: Identify issues with the Turo account that have an effect on the Renter and workshop solutions.

RESPONSIBILITIES

• Work directly with communications team to ensure quality customer service is provided.
• Audit interactions between Virtual Assistance and Renters to identify effective strategies and areas needing improvement.
• Monitor workload to ensure team members are not overloaded as the company scales.
• Ensure issues with the renter are dealt with respectfully and quickly.
• Identify issues with the Turo account that affect the Renter and workshop solutions.

QUALIFICATIONS

• Moderate Excel Literacy
• Moderate Asana or Teamwork Literacy
• Turo Account Literacy (Can be trained at location)
• Valid Driver's License
• Up to date Auto Insurance
• Fluency in Tagalog is a plus

ADDITIONAL ELIGIBILITY

Qualifications● Required: Valid Driver's License● Required: Up to date Auto Insurance● Degree NOT Required● Fluency in Tagalog (this is a plus but by no means required)Physical demands● Operating a Motor VehicleBenefits (If hired after internship)Matching 401k and Simple IRA optionsHealthcare (Medical, Vision, Dental) Access to Daily Driver (Case by Case)Investment Opportunity within the Company Through buying and renting vehicles

TARGET MOCS

All MOCs

ELIGIBLE SERVICE BRANCHES

All Services

BENEFITS

• Matching 401k and Simple IRA options
• Healthcare (Medical, Vision, Dental)
• Access to Daily Driver (Case by Case)
• Investment Opportunity within the Company Through buying and renting vehicles

PROGRAM COST

$0.00

OTHER

None