PMO Program Manager/Planner

The Program Manager plays a pivotal role within the Program Management Office (PMO), a dynamic organization committed to facilitating the successful implementation of Shift4’s strategic initiatives. In this position, you may lead or support the execution of global expansion programs, internal initiatives, M&A integrations, and other high-visibility programs to support Shift4’s expansion of core verticals (Food & Beverage, Hospitality, Sports & Entertainment) into new geographies.We are seeking a project/program management professional who possesses a blend of relevant experience, the ability to seamlessly transition between strategic and tactical responsibilities, exceptional communication skills, and the energy and integrity required to thrive in a fast-paced, collaborative team environment. This role is instrumental in fostering collaboration across internal stakeholders to ensure the delivery of high-quality results aligned with strategic initiatives and company division requirements. We encourage proactive individuals who thrive in a challenging environment and possess a strong commitment to delivering results to apply for this exciting opportunity. Location: Existing Shift4 Office (Tampa, Atlanta, Center Valley, Las Vegas, Morrisville)

ABOUT THE JOB

Your role in our mission: Execution Support:Coordinate with multinational teams across multiple workstreams to manage priorities, identify risks and issues, and track critical actions to closureOrganize data, meetings, processes, reports, and program updates to stimulate seamless cross-functional and leadership communicationWork closely with execution teams to ensure program milestones align with strategic business goalsDelegate frequently and effectively to workstream leads and PMO support personnelUtilize scheduling tools, critical path methodology, and risk management practices to support program executionIdentify communication gaps and drive collaboration across teams through the development and management of regular business rhythmsChair and facilitate effective meetings when appropriate and ensure clear agendas, minutes, and actions are distributed to all project team members Process Improvement:Facilitate program/project debriefs/retrospectives to develop and standardize best practices where applicable Continually evaluate existing processes and procedures to enhance optimal efficiencies leveraging data to measure performance when necessaryLead disruptive change and process improvement within the PMO and the functional areas of the business that support program execution activitiesQualifications: Required:Bachelor's degree in business or related field of study; 2-5 years of relevant experience may be consideredAbility to adapt and adjust to changing business priorities in a fast-paced, high-growth companyExceptional ability to work independently and collaboratively as part of a teamOutstanding verbal, written, and presentation skillsExperience partnering with senior leadershipProficiency in Microsoft and Google applicationsExperience building high-quality, impactful presentations for C-Suite consumptionDesired:Experience working with international teams across the US, Canada, Europe, and Middle EastExpertise in using Smartsheet, Monday.com, and JIRA/ConfluenceRelevant experience within the Payments/FinTech industryWhat you should expect in this role:Hybrid work schedule requiring at least four days in the office per weekAbility and willingness to travel domestically and internationally to various sites as-required (25%)

RESPONSIBILITIES

• Coordinate with multinational teams across multiple workstreams to manage priorities, identify risks and issues, and track critical actions to closure.
• Organize data, meetings, processes, reports, and program updates to stimulate seamless cross-functional and leadership communication.
• Work closely with execution teams to ensure program milestones align with strategic business goals.
• Delegate frequently and effectively to workstream leads and PMO support personnel.
• Utilize scheduling tools, critical path methodology, and risk management practices to support program execution.
• Identify communication gaps and drive collaboration across teams through the development and management of regular business rhythms.
• Chair and facilitate effective meetings, ensuring clear agendas, minutes, and actions are distributed to all project team members.
• Facilitate program/project debriefs/retrospectives to develop and standardize best practices where applicable.
• Continually evaluate existing processes and procedures to enhance optimal efficiencies leveraging data to measure performance when necessary.
• Lead disruptive change and process improvement within the PMO and the functional areas of the business that support program execution activities.

QUALIFICATIONS

• Bachelor's degree in business or related field of study; 2-5 years of relevant experience may be considered.
• Ability to adapt and adjust to changing business priorities in a fast-paced, high-growth company.
• Exceptional ability to work independently and collaboratively as part of a team.
• Outstanding verbal, written, and presentation skills.
• Experience partnering with senior leadership.
• Proficiency in Microsoft and Google applications.
• Experience building high-quality, impactful presentations for C-Suite consumption.
• Experience working with international teams across the US, Canada, Europe, and Middle East.
• Expertise in using Smartsheet, Monday.com, and JIRA/Confluence.
• Relevant experience within the Payments/FinTech industry.

OTHER

Program Management, Project Management, International, Leadership, M&A Integration, Corporate Strategy