OceanFirst Bank Information Technology
The Information Technology SkillBridge Training Program at OceanFirst Bank is designed to prepare transitioning service members for real-world IT support roles in enterprise environments. Over six months, participants will be trained as IT Service Desk Analysts, learning to deliver front-line support through various channels, troubleshoot hardware and software issues, manage service tickets, and ensure smooth operation of workplace technologies. The program includes hands-on practice, mentorship, shadowing, and online learning, covering topics such as IT fundamentals, helpdesk support, device imaging, Microsoft 365 administration, and patch management. Participants will also complete a capstone project and receive career coaching to enhance their readiness for IT roles.
ABOUT THE JOB
WHAT YOU WILL DO:1. Serves as the first point of contact for internal customers seeking technical assistance over the phone, email or text.2. Ensures that requests for assistance from users are properly logged, assigned and responded to in a timely manner.3. Performs remote troubleshooting through diagnostic techniques and pertinent questions.4. Determines the best solution based on the issue and details provided by internal customers.5. Ensures adherence to escalation procedures and responds to escalated, complex and high user calls in a timely basis.6. Guides internal customer through the problem-solving process.7. Directs unresolved issues to the next level of support personnel. WHAT WE EXPECT OF YOU:• Working knowledge of the Windows operating environment and Microsoft Office application software.• Tech savvy with working knowledge of office automation products and remote troubleshooting.• Good understanding of computer systems, mobile devices and other tech products.• Good understanding of network issues related to end user problems.• Must be adaptable and capable of learning new software quickly.• Excellent analytical skills.• Technical skills relating to PC hardware.• Ability to communicate effectively with a variety of internal customers.• Ability to diagnose and resolve technical issues.• Ability to communicate effectively with internal business units.• Ability to support bank related software and hardware.
RESPONSIBILITIES
- Serves as the first point of contact for internal customers seeking technical assistance over the phone, email or text.
- Ensures that requests for assistance from users are properly logged, assigned and responded to in a timely manner.
- Performs remote troubleshooting through diagnostic techniques and pertinent questions.
- Determines the best solution based on the issue and details provided by internal customers.
- Ensures adherence to escalation procedures and responds to escalated, complex and high user calls in a timely basis.
- Guides internal customer through the problem-solving process.
- Directs unresolved issues to the next level of support personnel.
QUALIFICATIONS
- Working knowledge of the Windows operating environment and Microsoft Office application software.
- Tech savvy with working knowledge of office automation products and remote troubleshooting.
- Good understanding of computer systems, mobile devices and other tech products.
- Good understanding of network issues related to end user problems.
- Must be adaptable and capable of learning new software quickly.
- Excellent analytical skills.
- Technical skills relating to PC hardware.
- Ability to communicate effectively with a variety of internal customers.
- Ability to diagnose and resolve technical issues.
- Ability to communicate effectively with internal business units.
- Ability to support bank related software and hardware.
BENEFITS
- Training in IT fundamentals, helpdesk support, device imaging, Microsoft 365 administration, and patch management.
- Hands-on practice, mentorship, shadowing, and online learning.
- Completion of a capstone project.
- Career coaching to enhance readiness for IT roles.
OTHER
N/A