Associate Auto Adjuster

It is all about learning and growing. Our Associate Auto Adjuster role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, four-month training (12 week training) program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership.

ABOUT THE JOB

What you'll do:• Applies appropriate coverage and handles simple liability, evaluates, and settles high volume and low complexity auto claims with repairable vehicles.• Resolves claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, overcoming obstacles, and effectively prioritizing the workload.• Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.• Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.• Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.• Acquires and applies a foundational knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.• Applies basic knowledge of Auto Physical Damage. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.• May be assigned CAT deployment travel with minimal notice during designated CATs.• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.• After six months in-office, you’ll have the opportunity to work offsite 2 days a week. Work schedules will vary and may include some weekends. Relocation assistance is not available for this position.We are currently seeking DOD SkillBridge to work in our San Antonio office as an Associate Auto Adjuster. Your work will focus on adjusting non-injury auto claims and you'll work under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims presented by or against our members. This will include the end-to-end claims process and settling claims in compliance with state laws and regulations. In this role, you will make a difference to our members as you deliver best in class customer service through setting appropriate expectations, proactively communicating and providing advice to deliver appropriate solutions to the member.

RESPONSIBILITIES

• Applies appropriate coverage and handles simple liability, evaluates, and settles high volume and low complexity auto claims with repairable vehicles.
• Resolves claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, overcoming obstacles, and effectively prioritizing the workload.
• Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.
• Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
• Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
• Acquires and applies a foundational knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
• Applies basic knowledge of Auto Physical Damage.
• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

QUALIFICATIONS

• Foundational knowledge of P&C insurance industry products, services, including P&C insurance policy contracts and coverages.
• Ability to handle high volume and low complexity auto claims.
• Skills in proactive problem solving and decision making.
• Effective communication and collaboration abilities.
• Capability to work under direct supervision and prioritize workload.

BENEFITS

• Comprehensive four-month training program including all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and instructor led guidance.
• Opportunity to work offsite 2 days a week after six months in-office.

OTHER

None