HY Shield Certified Technician Program
Troubleshoots mechanical and electrical equipment and performs repairs and schedules maintenance work based on customer needs and requirements.
ABOUT THE JOB
Primary Responsibilities:-Promotes an atmosphere of good will and accountability between the company and the customer. Acts in professional manner and provides a superior level of customer service and satisfaction.-Expertly analyzes and diagnoses customer equipment problems and breakdowns. Recommends the correct service repair actions to resolve equipment performance problems.-Makes appropriate equipment repairs and modifications to solve operating and performance problems dictated by the analysis of the customer's equipment.-Efficiently performs scheduled equipment maintenance per customer contract.-Accurately and neatly documents each service call, providing the necessary paperwork.-Observes all safety procedures, makes certain that hazardous waste is properly disposed.-Cooperatively performs additional duties when assigned by Service Management-Other duties as assigned by managementSkills Required:-Effectively communicate with customers, co-workers and management.-Troubleshooting, uploading and downloading of VMS software.-Has a strong mechanical, electrical and technical aptitude.-Has the ability to understand the necessary service and training manuals, including the ability to interpret schematics and effectively use electrical diagnostic equipment.-Keep pace with industry innovations in order to make sound recommendations to customers.-Can safely operate power tools, lifts, hoists, hydraulic jacks and overhead cranes.-Has the ability to perform strenuous and heavy work, can exert force up to 100 pounds on occasion and frequently handle loads to 50 pounds.-Must have physical stamina to perform continuously with full body motion for climbing, reaching, pushing, lifting and reaching, etc.
RESPONSIBILITIES
- Promotes an atmosphere of good will and accountability between the company and the customer.
- Analyzes and diagnoses customer equipment problems and breakdowns, recommends the correct service repair actions to resolve equipment performance problems.
- Makes appropriate equipment repairs and modifications to solve operating and performance problems dictated by the analysis of the customer's equipment.
- Performs scheduled equipment maintenance per customer contract.
- Accurately and neatly documents each service call, providing the necessary paperwork.
- Observes all safety procedures, ensures that hazardous waste is properly disposed.
- Performs additional duties when assigned by Service Management.
QUALIFICATIONS
- Ability to effectively communicate with customers, co-workers, and management.
- Skills in troubleshooting, uploading and downloading of VMS software.
- Strong mechanical, electrical, and technical aptitude.
- Ability to understand service and training manuals, including the ability to interpret schematics and effectively use electrical diagnostic equipment.
- Ability to keep pace with industry innovations to make sound recommendations to customers.
- Can safely operate power tools, lifts, hoists, hydraulic jacks, and overhead cranes.
- Ability to perform strenuous and heavy work, can exert force up to 100 pounds on occasion and frequently handle loads to 50 pounds.
- Physical stamina to perform continuously with full body motion for climbing, reaching, pushing, lifting, and reaching.
ADDITIONAL ELIGIBILITY
Must have a clean driving record and a valid driver’s license.
TARGET MOCS
2096, 3092, 6051, 3042, 3023, 3041, 3031, 3053, 9051, 2095, 2031, 4041, 4121, 49-2096, 49-3092, 49-3042, 49-3023, 49-3041, 49-3031, 49-3053, 49-9051, 49-2095, 51-2031, 51-4041, 51-4121
ELIGIBLE SERVICE BRANCHES
All Services
PROGRAM COST
0
OTHER
For all opportunities available in the Hyster-Yale dealer network, please visit https://www.hyster-yaledealernetworkcareers.com/skillbridge. Hyster-Yale Materials Handling is proud to partner with the U.S. Department of Defense SkillBridge program, offering valuable training and career opportunities to service members and their spouses as they transition to civilian life. This program connects service members in their final 180 days of service with companies that provide civilian work experience while the service member continues receiving military compensation and benefits. Our commitment to supporting veterans is reflected in our dedication to recruiting and retaining top-notch talent nationwide, especially skilled technicians. Through SkillBridge, we offer targeted training that equips participants with the necessary skills for a successful career in materials handling.