WBL Solutions LLC

HighGear Systems Administrator

ABOUT THE JOB

1. Provide first tier (customer facing) support on the HighGear application that WBL Solutions has contracted to support a. Consistently provide a positive and friendly attitude (as the face/voice of WBL) in working technical issues with customers b. Enter tickets into any Helpdesk system if required and provide reports on performance c. Meet and/or exceed any Service Level Agreements for support with our partners or direct customers 2. Participate in either documentation, discovery and/or configuration any customer HighGear projects 3. Continually improve your skills in Enterprise Resource Planning Products such as Oracle E-Business Suite, PeopleSoft, or associated 3rd party solutions

RESPONSIBILITIES

• Provide first tier (customer facing) support on the HighGear application that WBL Solutions has contracted to support.
• Enter tickets into any Helpdesk system if required and provide reports on performance.
• Meet and/or exceed any Service Level Agreements for support with our partners or direct customers.
• Participate in either documentation, discovery and/or configuration any customer HighGear projects.
• Continually improve your skills in Enterprise Resource Planning Products such as Oracle E-Business Suite, PeopleSoft, or associated 3rd party solutions.

QUALIFICATIONS

• Consistently provide a positive and friendly attitude (as the face/voice of WBL) in working technical issues with customers.

ELIGIBLE SERVICE BRANCHES

All Services