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The Member Experience Administrator SkillBridge training program prepares transitioning service members for entry-level work in NSTXL's Marketing Division by moving them from foundational administrative and marketing support into supervised execution of member-facing initiatives and campaigns. Participants build core competencies in marketing operations and member experience through guided instruction, mentoring, observation, self-paced learning, and applied on-the-job experience. Throughout the program, participants develop capabilities aligned to marketing and customer experience best practices through applied learning across the Focus Areas of Member Onboarding, Communications, Data Management, Engagement Tracking, and Campaign Execution. Participants use Salesforce, HubSpot, WordPress, and related marketing and internal systems throughout the program to manage member data, support member needs, and enhance visibility into member interactions. The program also gives participants cross-functional exposure to IT, Contracts, Finance, and Program Management and progressively builds their ability to support internal coordination, member engagement, reporting, and execution across NSTXL's operating environment. Participants receive weekly one-on-one mentor check-ins with their assigned Marketing Division mentor, who is experienced in member engagement strategy, communications, and campaign execution. At each phase gate, the mentor conducts a developmental review covering progress against exit criteria, areas of strength, and focus areas for the next phase. The program follows a six-phase developmental path that builds responsibility over time. Early phases establish the participant's understanding of NSTXL's member base, marketing tools, communication standards, and operational processes, along with foundational proficiency in Salesforce, HubSpot, and member data management. Later phases expand that foundation through ownership of the membership inbox, end-to-end management of the new member application process, supervised support of membership campaigns, and analysis of engagement and campaign performance. In the final phase, participants are expected to integrate all learned skills into end-to-end execution, lead a member-facing campaign or initiative or major component, manage communications, tracking, and reporting end-to-end, and deliver a stakeholder-facing presentation on results, insights, and recommendations. When readiness and project timing permit, the program may culminate in a supervised capstone in which the participant plans and executes a live member-facing campaign or initiative, including strategy, coordination, and reporting. If a live initiative is not available, the participant may complete an equivalent mock campaign project and presentation for the Marketing Division as an alternate capstone assessment.
The Member Experience Administrator (Intern) supports the Marketing Division in ensuring effective member engagement and smooth operations across membership processes. This role is responsible for managing the membership inbox, triaging and responding to member inquiries, maintaining accurate member data in Salesforce and HubSpot, and tracking response times and resolutions in CRM systems. The Member Experience Administrator will support new member application intake, onboarding coordination, and renewal processing, as well as build and validate audience lists for member communications and campaigns. The role also involves coordinating with internal teams including IT, Contracts, Finance, and Program Management, supporting the execution of email campaigns, webinars, and engagement initiatives, and contributing to documentation, reporting, and process improvements that support a consistent and reliable member experience.
US Air Force, US Army, US Coast Guard, US Marine Corps, US Navy, US Space Force
This is a 100% remote position We are currently registered with the following States:AL, FL, IN, MO, NC, NM, OH, PA, SC, TN, TX, VA, WY
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