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The Business Development Representative (BDR) in Logistics Sales and Account Management at a freight brokerage firm is responsible for driving revenue growth by identifying and securing new clients while managing ongoing relationships.
Key duties include prospecting and cold calling potential customers, managing the full sales cycle from lead generation to closing deals, onboarding new accounts, and serving as the primary point of contact (POC) for clients. This involves coordinating freight movements, negotiating rates with carriers, ensuring operational efficiency, and maintaining healthy profit margins. The role also encompasses account management tasks such as resolving issues, upselling services, monitoring performance metrics, and fostering long-term partnerships. On the operations side, the BDR handles carrier sourcing, vetting, load tendering, compliance with industry regulations, and risk mitigation. Success requires strong communication, negotiation skills, and proficiency in tools like CRM, TMS, and quoting software, with a focus on delivering exceptional customer service in a fast-paced logistics environment.
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