G.V. (Sonny) Montgomery VA Medical Center (GVSMVAMC)/Health Administration Service (HAS)/VHA

The G.V. (Sonny) Montgomery VA Medical Center’s (GVSMVAMC) Health Administration Service (HAS) is seeking collaboration through the DoD SkillBridge program by offering a critical administrative position: Transportation Assistant (MSA). The role is essential to improving access to care, streamlining administrative workflows, and strengthening overall operational efficiency within HAS. HAS plays a pivotal role in ensuring efficient healthcare administration for over 54,000 enrolled Veterans across rural and highly rural areas. Currently, our service line is facing vacancies in these areas. By integrating transitioning service members into key positions, we aim to improve service delivery, reduce delays, and enhance the overall veteran experience. SkillBridge participants will gain valuable hands-on experience in healthcare administration while directly contributing to the VA’s mission of serving those who have served.

JOB LOCATIONS (2)

ABOUT THE JOB

This position serves as a Transportation Assistant in the Health Administration Service line in the G.V. (Sonny) Montgomery VAMC. A VA Transportation Assistant has many duties, including scheduling appointments, monitoring patient needs, and participating in team meetings. Major duties and responsibilities include: schedule, canceling, and rescheduling patient appointments and consults. Follow scheduling policies and procedures. Ensure appointments are made from a provider's order. Monitor appointment requests from multiple electronic sources. Monitor pre-appointment requirements to ensure patients are ready for their visit. Participate in team meetings to manage and plan patient care. Set priorities and deadlines. Adjust the flow of work to meet patient needs. Evaluate patient information to determine if they are vested. Enter no-show information. Perform administrative follow-up actions. Participate in problem-solving on operational issues. Conduct special audits, studies, or surveys to develop procedures. Communicate clearly with doctors during and after patient treatments. Educate providers about shared patients.

RESPONSIBILITIES

• Schedule, cancel, and reschedule patient appointments and consults.
• Follow scheduling policies and procedures.
• Monitor appointment requests from multiple electronic sources.
• Participate in team meetings to manage and plan patient care.
• Set priorities and deadlines to adjust the flow of work to meet patient needs.
• Evaluate patient information to determine if they are vested.
• Enter no-show information and perform administrative follow-up actions.
• Participate in problem-solving on operational issues.
• Conduct special audits, studies, or surveys to develop procedures.
• Communicate clearly with doctors during and after patient treatments.
• Educate providers about shared patients.

QUALIFICATIONS

• Ability to schedule and manage appointments effectively.
• Capability to monitor pre-appointment requirements ensuring patients are ready for their visit.
• Skills in participating in team meetings and managing patient care plans.
• Proficiency in using multiple electronic sources for appointment requests.
• Ability to perform administrative tasks and follow-up actions.

ADDITIONAL ELIGIBILITY

Please provide a listing of any/all applicable certifications and or current licensures (if none, please list not applicable [N/A] as this is not a mandatory item).

BENEFITS

• Hands-on experience in healthcare administration.
• Direct contribution to the VA’s mission of serving veterans.

OTHER

N/A