Customer Success

In this role, As a Customer Success Intern, you’ll work closely with our Customer Success Manager to ensure our CRM and support systems are organized, up to date, and running smoothly. You’ll get hands-on experience with HubSpot, JIRA, and other platforms, while gaining insight into the operations of a fast-paced SaaS company. This is a great opportunity for someoneinterested in customer success, operations, or SaaS tools.

ABOUT THE JOB

Position Summary:As a Customer Success Intern, you’ll work closely with our Customer Success Manager to ensure our CRM and support systems are organized, up to date, and running smoothly. You’ll get hands-on experience with HubSpot, JIRA, and other platforms, while gaining insight into the operations of a fast-paced SaaS company. This is a great opportunity for someone interested in customer success, operations, or SaaS tools.Key Responsibilities:Support the Customer Success Manager in maintaining the integrity of our CRM (HubSpot), ensuring accurate and consistent data across customer and company records.Assist in managing customer lifecycle processes by handling administrative and operational tasks tied to onboarding, user management, and account updates.Contribute to the resolution of customer support requests by identifying and executing routine solutions, escalating more complex issues as needed.Play a key role in streamlining internal workflows by updating, auditing, and organizing support tickets and internal task boards (e.g., JIRA), helping improve visibility and efficiency across teams.Collaborate cross-functionally to ensure timely execution of customer deliverables, data uploads, and system updates.Take ownership of special projects and operational initiatives that contribute to a smoother customer experience and better internal processes.Qualifications:Currently pursuing a degree in Business, Marketing, Communications, or a related fieldStrong attention to detail and organizational skillsComfortable learning and using new technology platformsProactive, curious, and willing to take initiativeStrong written and verbal communication skillsWhat You’ll Gain:Real-world experience in customer success operations and CRM managementExposure to SaaS tools and internal processes used by high-growth companiesOpportunities to collaborate cross-functionally with other teamsMentorship from experienced professionalsA chance to make a tangible impact on our customer success strategy

RESPONSIBILITIES

• Support the Customer Success Manager in maintaining the integrity of our CRM (HubSpot), ensuring accurate and consistent data across customer and company records.
• Assist in managing customer lifecycle processes by handling administrative and operational tasks tied to onboarding, user management, and account updates.
• Contribute to the resolution of customer support requests by identifying and executing routine solutions, escalating more complex issues as needed.
• Play a key role in streamlining internal workflows by updating, auditing, and organizing support tickets and internal task boards (e.g., JIRA), helping improve visibility and efficiency across teams.
• Collaborate cross-functionally to ensure timely execution of customer deliverables, data uploads, and system updates.
• Take ownership of special projects and operational initiatives that contribute to a smoother customer experience and better internal processes.

QUALIFICATIONS

• Currently pursuing a degree in Business, Marketing, Communications, or a related field
• Strong attention to detail and organizational skills
• Comfortable learning and using new technology platforms
• Proactive, curious, and willing to take initiative
• Strong written and verbal communication skills

ADDITIONAL ELIGIBILITY

None

TARGET MOCS

All MOCs

BENEFITS

• Real-world experience in customer success operations and CRM management
• Exposure to SaaS tools and internal processes used by high-growth companies
• Opportunities to collaborate cross-functionally with other teams
• Mentorship from experienced professionals
• A chance to make a tangible impact on our customer success strategy

OTHER

None