Masters Auto Group LLC

Automotive Service Center/Lot ManagerSkill Bridge Program:The program is scheduled for 17 weeks of on-the -job training, formal education, and state certification. The training is broken into 9 distinct training modules. After each module, knowledge and performance will be evaluated and comprehensive feedback will be provided to the intern. Utilizing this plan will allow Masters Auto Group to prepare candidates for the duties and responsibilities for the position of Service Center and Lot Manager.General Manager – Auto Sales & ServiceLeads day-to-day operations of an independent auto dealership and service center. Oversees sales and service teams, manages inventory, ensures exceptional customer experience, and drives financial performance. Requires strong leadership, automotive knowledge, and business acumen.

ABOUT THE JOB

Job Title: General Manager – Independent Auto Sales & Service CenterLocation: 4185 Thomas Sumter Highway Dalzell, SC 29040Employment Type: Full-TimeReports To: Owner/Executive DirectorOverview:The General Manager oversees all daily operations of the independent auto sales lot and service department, ensuring a seamless and profitable experience for both customers and staff. This role requires strong leadership, exceptional communication, and a solid understanding of automotive retail and repair operations.Key ResponsibilitiesSales Lot Operations- Supervise all vehicle sales activities including inventory acquisition, pricing strategy, merchandising, and customer service.- Maintain optimal vehicle inventory levels by coordinating with wholesalers, auctions, and trade-ins.- Analyze sales trends to adjust marketing tactics and meet revenue goals.- Train and coach the sales team on negotiation strategies, customer handling, and compliance practices.- Ensure vehicle presentation (lot arrangement, cleanliness, signage) reflects brand quality.Service Center Management- Oversee day-to-day service operations, including work orders, technician performance, parts procurement, and customer satisfaction.- Maintain an accurate schedule and ensure timely vehicle turnarounds.- Monitor service upselling and warranty compliance.- Ensure all diagnostic and repair work meets safety and industry standards.Staff Leadership & HR- Recruit, onboard, train, and supervise team members across sales and service departments.- Foster a positive, inclusive workplace culture rooted in accountability, growth, and performance.- Conduct regular team meetings, performance evaluations, and professional development plans.- Manage staff schedules, resolve conflicts, and enforce workplace policies.Financial Oversight- Develop and track departmental budgets, cost controls, and profit goals.- Review P&L statements and recommend operational changes to improve profitability.- Approve vendor invoices, monitor receivables, and coordinate with accounting personnel.Customer Experience- Set the tone for high-quality customer service across all touchpoints.- Resolve customer complaints promptly and professionally.- Implement feedback mechanisms (surveys, follow-up calls) to ensure continual improvement.- Promote customer retention programs such as loyalty incentives or service plans.Compliance & Safety- Maintain up-to-date knowledge of federal, state, and local regulations affecting auto sales and repairs.- Ensure compliance with safety protocols, environmental regulations, and licensing requirements.- Keep all operational certifications current (dealer license, repair shop permit, etc.)

RESPONSIBILITIES

• Supervise all vehicle sales activities including inventory acquisition, pricing strategy, merchandising, and customer service.
• Oversee day-to-day service operations, including work orders, technician performance, parts procurement, and customer satisfaction.
• Recruit, onboard, train, and supervise team members across sales and service departments.
• Develop and track departmental budgets, cost controls, and profit goals.
• Maintain up-to-date knowledge of federal, state, and local regulations affecting auto sales and repairs.

QUALIFICATIONS

• Strong leadership
• Exceptional communication
• Solid understanding of automotive retail and repair operations

ADDITIONAL ELIGIBILITY

If you have any additional questions, please contact chrispatten@mastersautogroup.com

OTHER

Shaw AFB // Dalzell SC