Level 1 Computer Technician

The training program will prepare the service member for an entry-level IT support role. Training includes troubleshooting hardware/software issues, network fundamentals, system imaging, and customer service skills.

ABOUT THE JOB

Level 1 Support Technicians are integral members of the Support team. Technicians provide remote and onsite support within the scope of end-user desktop software issues and repairing/replacing hardware. The technician handles support issues via phone, email, or ticket system. Examples of Duties and responsibilitiesAssist with end users’ requests via support tickets, phone calls, and direct emailsConnect to desktops remotely to diagnose and resolve issuesMaintain record of all work performed, original issues, and resultResearch unclear issues using references and Internet forumsTroubleshoot issues on Windows and MAC operating systemsAssist with Office and Outlook configurationTransfer user profiles between workstationsInstall PCs, equipment, and peripheralsDiagnose and repair/upgrade hardware issuesPrep PCs for use; securely dispose of old PCsAssist with printer, fax, copier, and scanner issues and/or repairWork with vendors and third-party companies on issuesPerform software upgrades/updates

RESPONSIBILITIES

• Assist with end users’ requests via support tickets, phone calls, and direct emails
• Connect to desktops remotely to diagnose and resolve issues
• Maintain record of all work performed, original issues, and result
• Research unclear issues using references and Internet forums
• Troubleshoot issues on Windows and MAC operating systems
• Assist with Office and Outlook configuration
• Transfer user profiles between workstations
• Install PCs, equipment, and peripherals
• Diagnose and repair/upgrade hardware issues
• Prep PCs for use; securely dispose of old PCs
• Assist with printer, fax, copier, and scanner issues and/or repair
• Work with vendors and third-party companies on issues
• Perform software upgrades/updates

QUALIFICATIONS

• Training includes troubleshooting hardware/software issues
• Knowledge in network fundamentals
• System imaging skills
• Customer service skills

ELIGIBLE SERVICE BRANCHES

All Services

PROGRAM COST

0

OTHER

Computer Barn is a growing Managed Service Provider (MSP) based in Berlin, Vermont, Nestled in the heart of central Vermont, only a sort drive from skiing. We are dedicated to helping businesses optimize their technology infrastructure. With over 20 years of experience, the company specializes in delivering comprehensive IT solutions that enhance productivity, security, and operational efficiency.