VetConnect SkillBridge
The Installation Manager is responsible for the daily operations of the Installation department within a local field office. Provides leadership and tactical execution on daily production activities involving customer scheduling, service resolution, training, and management of local third-party installation network.
ABOUT THE JOB
• Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible • Identify opportunities in daily operations to pull forward jobs and maximize speed to installation • Work with the customer to schedule jobs based on installer availability and customer preferences • Review and publish daily installation and service reports to identify wins and opportunities for improvement • Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion • Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call • Train, coach and develop installation employees and contractors both in the office and in the field • Improve subcontractor retention rates through impactful training and engagement • Responsible for driving proficiency and efficiency amongst installation subcontractors • Works with the Field Trainer on individual performance, abilities, and capacities of the installers • Partner with leadership on identifying systemic training gaps and propose solutions to address gap • Collaborate with all office and corporate functional teams • Recruit subcontractors as needed to expand installation capacity • Must hold a valid driver's license. • Performs other duties as assigned by supervisor.
RESPONSIBILITIES
- Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible
- Work with the customer to schedule jobs based on installer availability and customer preferences
- Review and publish daily installation and service reports to identify wins and opportunities for improvement
- Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call
- Train, coach and develop installation employees and contractors both in the office and in the field
- Improve subcontractor retention rates through impactful training and engagement
- Responsible for driving proficiency and efficiency amongst installation subcontractors
- Works with the Field Trainer on individual performance, abilities, and capacities of the installers
- Partner with leadership on identifying systemic training gaps and propose solutions to address gap
- Collaborate with all office and corporate functional teams
- Recruit subcontractors as needed to expand installation capacity
- Performs other duties as assigned by supervisor
QUALIFICATIONS
- Must hold a valid driver's license
ADDITIONAL ELIGIBILITY
• If there are other jobs on the Leaf Home Careers page that you are interested in, please inquire about it by sending an email. We offer internships in the majority of our positions posted, https://www.leafhome.com/careers• We’re also excited to expand that mission through our new partnership with the Department of Defense’s Military Spouse Career Accelerator Pilot (MSCAP) program.• That means we now proudly offer internship opportunities not just to those leaving military service—but also to military spouses registered with MSCAP.• 👉 Not registered yet? Military spouses can learn more and sign up here: https://myseco.militaryonesource.mil/portal/initiatives/mscap
ELIGIBLE SERVICE BRANCHES
All Services
BENEFITS
- Welcoming military culture and environment
- Welcome package for all incoming members which includes veteran shirts, hats, and challenge coins
PROGRAM COST
0
OTHER
Welcoming military culture and environment along with a welcome package for all incoming members which includes our very own veteran shirts, hats, and challenge coins.