OBXtek, Inc.

Up to 30 days training in a corporate internship with OBXtek IT department.

ABOUT THE JOB

OBXtek, a leader in government contracting, is seeking a transitioning service-member, eligible for the DoD SkillBridge program to join our team as a Help Desk Specialist. No experience necessary. As a SkillBridge authorized organization, we will train you. As a Help Desk Specialist at OBXtek, you will be responsible for providing on-site and remote technical assistance and support to our employees, ensuring the efficient operation of their hardware and software systems. This role is ideal for candidates who have a passion for technology, strong critical thinking skills, and experience with Microsoft 365, Intune, basic network skills, and conference room maintenance.Key Responsibilities below.- First Point of Contact: Serve as the initial point of contact for employees seeking technical assistance through phone, email, or in-person visits.- Issue Resolution: Diagnose and troubleshoot hardware, software, network, and basic network issues, aiming for timely resolution. Escalate complex problems to the appropriate team when necessary.- Microsoft 365 and Intune Support: Provide support for Microsoft 365 applications, including Outlook, Word, Excel, and Teams. Assist in configuring and troubleshooting Microsoft Intune settings and policies.- Basic Network Skills: Assist in maintaining and troubleshooting basic network issues, including connectivity, DHCP, DNS, and basic firewall configurations.- Conference Room Maintenance: Ensure conference rooms are equipped with necessary technology (audio-visual equipment, video conferencing systems, etc.) and troubleshoot any technical issues during meetings or presentations.- User Account Management: Manage user accounts, permissions, and access rights in various systems, ensuring data security and compliance with company policies.- Hardware Support: Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals. Perform hardware and software upgrades as needed.- Documentation: Maintain accurate records of IT issues, resolutions, and user requests. Create and update documentation for standard operating procedures and knowledge base articles.- Training and Education: Assist in conducting training sessions for employees on basic IT functions, software applications, and best practices.- Security Compliance: Help enforce IT security policies, procedures, and protocols. Collaborate with the security team to identify and mitigate potential security risks.- Vendor Liaison: Interact with third-party vendors for hardware and software support, warranty claims, and procurement of IT equipment.Hybrid: Must be able to come into Office in McLean on Mondays and as needed.

RESPONSIBILITIES

• Serve as the initial point of contact for employees seeking technical assistance through phone, email, or in-person visits.
• Diagnose and troubleshoot hardware, software, network, and basic network issues, aiming for timely resolution. Escalate complex problems to the appropriate team when necessary.
• Provide support for Microsoft 365 applications, including Outlook, Word, Excel, and Teams. Assist in configuring and troubleshooting Microsoft Intune settings and policies.
• Assist in maintaining and troubleshooting basic network issues, including connectivity, DHCP, DNS, and basic firewall configurations.
• Ensure conference rooms are equipped with necessary technology (audio-visual equipment, video conferencing systems, etc.) and troubleshoot any technical issues during meetings or presentations.
• Manage user accounts, permissions, and access rights in various systems, ensuring data security and compliance with company policies.
• Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals. Perform hardware and software upgrades as needed.
• Maintain accurate records of IT issues, resolutions, and user requests. Create and update documentation for standard operating procedures and knowledge base articles.
• Assist in conducting training sessions for employees on basic IT functions, software applications, and best practices.
• Help enforce IT security policies, procedures, and protocols. Collaborate with the security team to identify and mitigate potential security risks.
• Interact with third-party vendors for hardware and software support, warranty claims, and procurement of IT equipment.

QUALIFICATIONS

• Passion for technology
• Strong critical thinking skills
• Experience with Microsoft 365, Intune, basic network skills, and conference room maintenance

BENEFITS

• Up to 30 days training in a corporate internship with OBXtek IT department.

OTHER

Hybrid: Must be able to come into Office in McLean on Mondays and as needed. Majority of the week will be remote work.