Cornell University Skillbridge Program Skills training with Opportunity to Accept Employment

Conernell University's Office of External Education and Enterprise Programs (eCornell) is proud to announce Skillbridge opportunities in education support roles (Learning Consultant, Enrollment Counselor, and IT Full-Stack Developer).

ABOUT THE JOB

Job Description: Learning ConsultantPosition Title: Learning Consultant, Enterprise ProgramsReports To: Director, Learning Solutions or Senior Learning ConsultantDepartment: eCornellPosition Summary:The Learning Consultant is a key member of the enterprise solutions team, responsible for designing and developing comprehensive learning strategies that address the specific professional development and performance goals of corporate, government, and nonprofit clients. This role acts as a bridge between client needs and eCornell's extensive portfolio of online programs. The ideal candidate is a consultative and analytical professional with a passion for adult learning and a talent for creating impactful educational solutions.Key Responsibilities:Consultative Needs Analysis: Collaborate with client stakeholders to conduct in-depth needs assessments, identify performance gaps, and define clear learning objectives.Solution Design: Design and architect tailored learning journeys for client cohorts, curating relevant courses from eCornell's catalog and mapping them to client competency frameworks.Curriculum Mapping and Customization: Advise clients on the most effective program structures, learning pathways, and certificate tracks to achieve their desired business outcomes.Proposal Development: Work closely with the business development team to create compelling proposals and presentations that clearly articulate the value and structure of the proposed learning solution.Client Relationship Management: Build and maintain strong relationships with client program managers and learning & development leaders, acting as a trusted advisor on all aspects of online learning.Instructional Strategy: Apply knowledge of adult learning principles and instructional design methodologies to ensure programs are engaging, effective, and drive measurable results.Project Management: Manage the design phase of multiple client projects simultaneously, ensuring timely delivery of curriculum maps and learning plans.The Enrollment Counselor is a results-driven and student-focused professional responsible for guiding prospective students through the entire enrollment process. Acting as the primary point of contact, this individual builds relationships with potential students to understand their educational and career goals and helps them select the eCornell certificate programs that best align with those aspirations. This is a metrics-driven role that requires excellent communication skills and a passion for helping others achieve their potential through education.Key Responsibilities:Student Recruitment: Proactively engage with prospective students through inbound and outbound calls, emails, and social media outreach to build a strong enrollment pipeline.Consultative Advising: Conduct in-depth discussions with potential students to understand their needs, provide detailed information about program curricula and outcomes, and guide them to the right educational solution.Enrollment Process Management: Assist students with all aspects of the application and registration process, ensuring all required information is submitted accurately and efficiently.CRM Management: Meticulously track all interactions, student information, and progress in the CRM system (e.g., Salesforce) to ensure a clear and manageable sales forecast.Achieve Performance Goals: Meet and exceed established key performance indicators (KPIs) and enrollment quotas.Cross-Departmental Collaboration: Partner with other departments, including Student Services, Accounting, and Technical Support, to ensure a smooth and positive experience for newly enrolled students.Product Knowledge: Maintain a comprehensive understanding of all eCornell certificate programs and their value proposition to effectively advise students.Position Summary:The IT Support Specialist provides essential, first-level technical assistance and best-in-class customer service to eCornell students and staff. This role is crucial for ensuring a seamless and positive user experience by resolving technical issues related to course access, platform navigation, and internal systems. The IT Support Specialist is a patient and effective problem-solver who can communicate technical solutions clearly to a non-technical audience.Key Responsibilities:User Support: Serve as the first point of contact for students and staff seeking technical assistance via phone, email, chat, and a ticketing system.Troubleshooting: Diagnose and resolve technical issues related to student records, enrollment status, course access, learning platform (LMS) functionality, and account management.System Navigation: Guide users through eCornell's various platforms, including the Student Information System (SIS), Learning Management System (LMS, e.g., Canvas), and Customer Relationship Management (CRM, e.g., Salesforce).Problem Resolution: Research and identify solutions to technical problems using available resources, including knowledge bases and collaboration with team members.Escalation: Identify and escalate persistent or complex issues to senior IT staff or management as appropriate.Documentation: Accurately document all support interactions, troubleshooting steps, and resolutions in the ticketing system.System Knowledge: Develop and maintain a deep understanding of eCornell's technology stack and quickly learn new instructional technology tools.

RESPONSIBILITIES

• Consultative Needs Analysis: Collaborate with client stakeholders to conduct in-depth needs assessments, identify performance gaps, and define clear learning objectives.
• Solution Design: Design and architect tailored learning journeys for client cohorts, curating relevant courses from eCornell's catalog and mapping them to client competency frameworks.
• Curriculum Mapping and Customization: Advise clients on the most effective program structures, learning pathways, and certificate tracks to achieve their desired business outcomes.
• Proposal Development: Work closely with the business development team to create compelling proposals and presentations that clearly articulate the value and structure of the proposed learning solution.
• Client Relationship Management: Build and maintain strong relationships with client program managers and learning & development leaders, acting as a trusted advisor on all aspects of online learning.
• Instructional Strategy: Apply knowledge of adult learning principles and instructional design methodologies to ensure programs are engaging, effective, and drive measurable results.
• Project Management: Manage the design phase of multiple client projects simultaneously, ensuring timely delivery of curriculum maps and learning plans.
• Student Recruitment: Proactively engage with prospective students through inbound and outbound calls, emails, and social media outreach to build a strong enrollment pipeline.
• Consultative Advising: Conduct in-depth discussions with potential students to understand their needs, provide detailed information about program curricula and outcomes, and guide them to the right educational solution.
• Enrollment Process Management: Assist students with all aspects of the application and registration process, ensuring all required information is submitted accurately and efficiently.
• CRM Management: Meticulously track all interactions, student information, and progress in the CRM system (e.g., Salesforce) to ensure a clear and manageable sales forecast.
• Achieve Performance Goals: Meet and exceed established key performance indicators (KPIs) and enrollment quotas.
• User Support: Serve as the first point of contact for students and staff seeking technical assistance via phone, email, chat, and a ticketing system.
• Troubleshooting: Diagnose and resolve technical issues related to student records, enrollment status, course access, learning platform (LMS) functionality, and account management.
• System Navigation: Guide users through eCornell's various platforms, including the Student Information System (SIS), Learning Management System (LMS, e.g., Canvas), and Customer Relationship Management (CRM, e.g., Salesforce).
• Problem Resolution: Research and identify solutions to technical problems using available resources, including knowledge bases and collaboration with team members.
• Escalation: Identify and escalate persistent or complex issues to senior IT staff or management as appropriate.
• Documentation: Accurately document all support interactions, troubleshooting steps, and resolutions in the ticketing system.

QUALIFICATIONS

• Must have Internet and computer access/capabilities

ADDITIONAL ELIGIBILITY

Must have Internet and computer access/capabilities

OTHER

Please contact the following for any information:Mark Moore mark.moore@cornell.eduRobyn Pryor robyn.pryor@cornell.eduPat Gooley pg484@cornell.edu