HireMilitary / Tenova LLC

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

ABOUT THE JOB

What You’ll Do:Engage with customers via multiple channels (ticketing system, live chat, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platformReproduce technical issues and dive into Datadog’s 600+ integrationsBecome demo certified and lead a product demo to customers if converted to full timeParticipate in product conversations with internal teams based on feedback from client interactionsTrain as a highly knowledgeable specialist in one or more Datadog product area(s)Receive an onboarding buddy and mentor as part of the program/ during onboardingWork from a Datadog office 3 - 5 days per week during and or/ upon successful completion of this programBest-in-breed onboardingIntra-departmental mentor and buddy program for in-house networkingContinuous professional development, product training, and career pathingAn inclusive company culture, able to join our Community Guilds and Inclusion Talks

RESPONSIBILITIES

• Engage with customers via multiple channels (ticketing system, live chat, and screen sharing tools) to identify and resolve technical support requests
• Educate clients on the use of the Datadog platform
• Reproduce technical issues and dive into Datadog’s 600+ integrations
• Become demo certified and lead a product demo to customers if converted to full time
• Participate in product conversations with internal teams based on feedback from client interactions

QUALIFICATIONS

• A Computer Science / Engineering major and/or Bootcamp graduate, Service Member or equivalent practical experience
• Active duty service member approved via the Skillbridge Program
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• A tinkerer with some programming experience (a basic knowledge of Linux would be a plus)

ADDITIONAL ELIGIBILITY

Who You Are:A Computer Science / Engineering major and/or Bootcamp graduate, Service Member or equivalent practical experienceActive duty service member approved via the Skillbridge ProgramSelf-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approachAn effective written and verbal communicatorA tinkerer with some programming experience (a basic knowledge of Linux would be a plus) otherwise we are looking for curiosity and eagerness to learn. Able to work a rotating schedule that requires weekend availabilityDatadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

ELIGIBLE SERVICE BRANCHES

All Services

BENEFITS

• Best-in-breed onboarding
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

PROGRAM COST

None

OTHER

Full-time remote training with follow-on employment in a hybrid environment (Boston, New York, Denver, San Francisco)