Help Desk Technician Apprenticeship

Provide technical support and assistance to users by resolving issues, troubleshooting problems, and ensuring smooth business operations. The apprenticeship is intended for individuals interested in pursuing a career in IT support or those who want to enhance their existing technical skills in the context of help desk operations.

ABOUT THE JOB

APPLY DIRECTLY BY USING THIS LINK: https://openclassrooms.com/en/application/welcome?appsource=SkillbridgeALL&utm_source=partner&utm_medium=jobads&utm_campaign=jobboard_partner_us_en_apr_prospecting_no-study-field_250515_00Position SummaryThe IT Help Desk Technician Apprenticeship is an earn-and-learn opportunity within an organization geared toward building the foundations of a career in IT support. While working and learning in this competency-based 6-month apprenticeship, you will spend four days per week in on-the-job training, and one day per week completing OpenClassrooms’ online IT Help Desk Technician training path - all while continuing to earn your income! At the completion of your apprenticeship, you will receive a U.S. Department of Labor Certificate of Completion of a Registered Apprenticeship Program.Please read on for detailed minimum qualifications.Future-proof your career with OpenClassroomsOpenClassrooms’ mission is to make education accessible to everyone. Through this apprenticeship opportunity with one of our employer partners, you can learn a new job while simultaneously receiving a unique 100% online training experience that combines 20% theory and 80% real-life projects, ensuring you are fully prepared for the job ahead. Joining OpenClassrooms means becoming part of a global community of over 12,000 active and motivated learners spread across 72 countries.Apprentice Responsibilities:• Install computer hardware.• Modify the installation of software programs to improve performance.• Install computer software.• Provide technical support for software maintenance or use.• Monitor computer system performance to ensure proper operation.• Collaborate with others to resolve information technology issues.• Resolve computer software problems.• Teach others to use computer hardware and software.• Train others in computer interface or software use.• Evaluate utility of software or hardware technologies.• Provide recommendations to others about computer hardware.• Recommend changes to improve computer or information systems.• Collaborate with others to determine design specifications or details.• Conduct research to gain information about products or processes.• Update knowledge about emerging industry or technology trends.• Read documents to gather technical information.• Test software performance.• Test computer hardware performance.• Document operational activities.• Maintain computer hardware.• Participate in staffing decisions.Qualifications:• Able to work {{on-site within the employer's Location, remote, or hybrid}} • At least 18 years of age • U.S. citizen or have the right to work in the U.S. • Available to commit to a 1000-hour competency-based apprenticeship program (approximately 6 months)• Strong verbal and written communication skills in English (for non-native speakers a TOEFL score of 80 is recommended)• High school diploma or equivalentSee our Equal Employment Opportunity pledge:https://drive.google.com/file/d/1XY4FT-mnJVq_80VaaLTqNkhUGCh7-c5H/viewAPPLICATION PROCESSWe value your application and assure you that it will be given careful consideration based on the information you provide.By submitting your application, you agree to provide accurate and up-to-date information. Our teams will review this information to determine your eligibility for one of our apprenticeships. Please note that the review of your application does not imply any guarantee of its validity or your enrollment in one of our apprenticeship programs. You must await our final confirmation. Any false declarations or failure to submit required documents may result in exclusion from the process, without compensation. OpenClassrooms reserves the right to take appropriate action to protect its rights.We want to inform you that at the time of your application, there may not be any employers with open apprenticeship positions that match your profile. Submitting your application does not guarantee that you will be connected with one of our partner employers or be hired by any company. For this reason, OpenClassrooms cannot be held responsible for any resulting compensation or damages.However, if you choose to be part of our talent marketplace and accept the associated terms and conditions, we will include your profile, which will enhance your visibility with our employers. These employers may contact you directly if you meet their requirements, but success is not guaranteed. When an employer expresses interest in your profile, they will coordinate with you to schedule an interview. If both parties agree that you’re a great fit for the role, the employer will notify us, and we will then reach out to us to initiate the enrollment process. Don’t worry, this process is straightforward and involves reviewing a few documents before activating your account on our learning platform.Please be aware that you are applying for an apprenticeship training program with the opportunity to work alongside one of our employer partners. If hired as an apprentice, you will receive complimentary enrollment in OpenClassrooms' online training program and a salary (or hourly wages, as applicable) from the employer. We want to clarify that although OpenClassrooms offers other types of non-apprenticeship training programs for a fee, this application process does not involve any payment for training.Intrigued? We’d love to hear from you! Apply today — we’re standing by for your resume!

RESPONSIBILITIES

• Install computer hardware.
• Modify the installation of software programs to improve performance.
• Install computer software.
• Provide technical support for software maintenance or use.
• Monitor computer system performance to ensure proper operation.
• Collaborate with others to resolve information technology issues.
• Resolve computer software problems.
• Teach others to use computer hardware and software.
• Train others in computer interface or software use.
• Evaluate utility of software or hardware technologies.
• Provide recommendations to others about computer hardware.
• Recommend changes to improve computer or information systems.
• Collaborate with others to determine design specifications or details.
• Conduct research to gain information about products or processes.
• Update knowledge about emerging industry or technology trends.
• Read documents to gather technical information.
• Test software performance.
• Test computer hardware performance.
• Document operational activities.
• Maintain computer hardware.
• Participate in staffing decisions.

QUALIFICATIONS

• Able to work on-site within the employer's location, remote, or hybrid
• At least 18 years of age
• U.S. citizen or have the right to work in the U.S.
• Available to commit to a 1000-hour competency-based apprenticeship program (approximately 6 months)
• Strong verbal and written communication skills in English
• High school diploma or equivalent
• Fundamentals of computer literacy (high-school level)
• Basic experience in IT, including setting up, configuring, and validating the functionality of computer hardware, desktop operating systems (such as Windows), and software
• Setting up virtual machines (e.g., with VirtualBox) and understanding scripting (e.g., PowerShell)
• Backing up and securing workstations (e.g., with Windows Defender)

ADDITIONAL ELIGIBILITY

Technical knowledge:• Fundamentals of computer literacy (high-school level)• Basic experience in IT, including:• Setting up, configuring, and validating the functionality of computer hardware, desktop operating systems (such as Windows), and software• Setting up virtual machines (e.g., with VirtualBox) and understanding scripting (e.g., PowerShell)• Backing up and securing workstations (e.g., with Windows Defender)

TARGET MOCS

30C0Y, 38F1Y, 38F3Y, 38F4Y, 38FXY

BENEFITS

• Receive a U.S. Department of Labor Certificate of Completion of a Registered Apprenticeship Program
• Complimentary enrollment in OpenClassrooms' online training program
• Salary or hourly wages from the employer

OTHER

N/A