InCharge Energy - Hardware Documentation Specialist Internship

The Hardware Documentation Specialist plays a critical role in supporting the lifecycle of electric vehicle (EV) charging systems. This hands-on role is well-suited for individuals with a background in electrical, mechanical, or communications systems—whether gained through military service or technical training. You’ll apply your experience with diagnostics, troubleshooting, and hardware support to ensure product reliability through lab testing, documentation, and collaboration with engineering teams.As part of InCharge’s Technology Department, you’ll work alongside our Hardware Product Development and QA teams to drive innovation, reliability, and operational readiness across our EV charging infrastructure. This role is part of our SkillBridge training pathway and is ideal for transitioning service members looking to apply their skills in a fast-growing clean energy industry.

ABOUT THE JOB

The Hardware Documentation Specialist plays a critical role in supporting the lifecycle of electric vehicle (EV) charging systems. This hands-on role is well-suited for individuals with a background in electrical, mechanical, or communications systems—whether gained through military service or technical training. You’ll apply your experience with diagnostics, troubleshooting, and hardware support to ensure product reliability through lab testing, documentation, and collaboration with engineering teams.As part of InCharge’s Technology Department, you’ll work alongside our Hardware Product Development and QA teams to drive innovation, reliability, and operational readiness across our EV charging infrastructure. This role is part of our SkillBridge training pathway and is ideal for transitioning service members looking to apply their skills in a fast-growing clean energy industry.What You’ll DoParts Support & TestingPerform functional and diagnostic testing on EV charger components in lab and field environmentsAssist in evaluating new parts and validating replacements for service inventoryMaintain organized records of tested parts, results, and recommendationsRecord Hardware IssuesDocument hardware failures and anomalies during field service calls and lab evaluationsUse service management tools to log issues with detailed descriptions, photos, and resolution stepsCollaborate with engineering to escalate recurring or critical faultsCharger Service DocumentationReview and update charger service manuals, troubleshooting guides, and repair proceduresValidate accuracy of technical documentation against real-world service findingsProvide feedback to technical writers and product teams for continuous improvementEngineering SupportAct as a liaison between the service team and hardware engineering to resolve complex issuesParticipate in root cause analysis and corrective action planningSupport pilot testing of new hardware releases and firmware updatesYour Experience & CapabilitiesMilitary experience in electrical, mechanical, IT/networking, or other technical fields is highly applicable2+ years of hands-on experience in system troubleshooting, preventative maintenance, hardware support, or field service is a plusAbility to read and interpret technical manuals, wiring diagrams, or schematicsComfortable using test equipment such as multimeters, power tools, and hand toolsStrong written and verbal communication skillsFamiliarity with safety protocols, PPE usage, and working in high-voltage or mission-critical environmentsAssociate or bachelor’s degree in a technical field (e.g., Electrical Engineering, Electronics Technology, or similar) is preferred but not requiredImportant Note:During the DoD SkillBridge program, service members continue to receive their military pay and benefits. They are not paid by the civilian employer during the internship, in accordance with guidance from the U.S. Department of the Interior (doi.gov).

RESPONSIBILITIES

• Perform functional and diagnostic testing on EV charger components in lab and field environments.
• Assist in evaluating new parts and validating replacements for service inventory.
• Maintain organized records of tested parts, results, and recommendations.
• Document hardware failures and anomalies during field service calls and lab evaluations.
• Use service management tools to log issues with detailed descriptions, photos, and resolution steps.
• Review and update charger service manuals, troubleshooting guides, and repair procedures.
• Validate accuracy of technical documentation against real-world service findings.
• Act as a liaison between the service team and hardware engineering to resolve complex issues.
• Participate in root cause analysis and corrective action planning.
• Support pilot testing of new hardware releases and firmware updates.

QUALIFICATIONS

• Military experience in electrical, mechanical, IT/networking, or other technical fields is highly applicable.
• 2+ years of hands-on experience in system troubleshooting, preventative maintenance, hardware support, or field service is a plus.
• Ability to read and interpret technical manuals, wiring diagrams, or schematics.
• Comfortable using test equipment such as multimeters, power tools, and hand tools.
• Strong written and verbal communication skills.
• Familiarity with safety protocols, PPE usage, and working in high-voltage or mission-critical environments.
• Associate or bachelor’s degree in a technical field (e.g., Electrical Engineering, Electronics Technology, or similar) is preferred but not required.

ADDITIONAL ELIGIBILITY

Some experience in electrical, mechanical, IT/networking, or other technical fields is highly preferredHands-on experience in system troubleshooting, preventative maintenance, hardware support, or field service is a plusAbility to read and interpret technical manuals, wiring diagrams, or schematicsComfortable using test equipment such as multimeters, power tools, and hand toolsStrong written and verbal communication skillsFamiliarity with safety protocols, PPE usage, and working in high-voltage or mission-critical environments

BENEFITS

• Participation in the DoD SkillBridge training pathway.

OTHER

There may be full-time opportunities located in Richmond, VA, or nationwide. We have employees in over 20 states around the U.S.