Mechdyne Corporation - IT Help Desk Agent
What You'll Do:• Provide friendly, courteous, and quality IT support to our clients by responding to incoming calls, web submissions, emails, and chats from clients experiencing technical issues• Utilize a variety of ticketing systems to document, triage, track, and resolve client issues• Work across several different unique client environments• Proactively work towards Key Performance Indicators• Adhere to industry security standards, diligently protecting company, client, and personal information
ABOUT THE JOB
IT Help Desk Agent Job DescriptionAt Mechdyne, we don’t just solve IT problems—we create solutions that empower businesses and keep technology running smoothly 24/7. As an IT Help Desk Agent, you’ll be part of a dynamic and supportive team that thrives on problem-solving, collaboration, and continuous learning.We are looking for motivated IT professionals with a passion for customer service and technical troubleshooting. If you're ready to expand your expertise and work in a fast-paced, multi-client environment, Mechdyne is the place to grow your career.
RESPONSIBILITIES
- Provide friendly, courteous, and quality IT support to our clients.
- Respond to incoming calls, web submissions, emails, and chats from clients experiencing technical issues.
- Utilize a variety of ticketing systems to document, triage, track, and resolve client issues.
- Work across several different unique client environments.
- Proactively work towards Key Performance Indicators.
QUALIFICATIONS
- Passion for customer service and technical troubleshooting.
- Ability to adhere to industry security standards, diligently protecting company, client, and personal information.
ADDITIONAL ELIGIBILITY
US Citizens; Able to pass drug test; Perform well during their internship; Successfully pass Mechdyne's hiring assessments. Opportunities in Marshalltown, Iowa or Naperville, Illinois.
TARGET MOCS
All MOCs
OTHER
APPLICATION PROCESS: This SkillBridge internship opportunity is managed by Iowa Workforce Development. In order to begin the process please complete a SkillBridge Service Member Application at the link below and be sure to select Mechdyne Corporation and the IT Help Desk Agent opportunity. Once received a member of the Mechdyne team will reach out to you to further discuss your interest and any additional opportunities that may align with your end goals. https://seam.ly/5dOpQgZ8