ASAP - Collections/Accounts Receivable Specialist

The Collections / AR Specialist is responsible for managing the accounts receivable process, ensuring timely collection of outstanding invoices, resolving billing issues, and maintaining accurate financial records. This role requires strong attention to detail, excellent communication skills, and the ability to work collaboratively with internal teams and external customers.

ABOUT THE JOB

Key Responsibilities:AR reports and updates on accounts statusAuto Dialer collectionsMailing overdue lettersSubmitting NTOs and LiensSend accounts to collectionsIdentify accounts for suspending serviceMaintain daily communications with customers and arrange for paymentAddress account discrepancies by obtaining and investigating information from sales, customer support, and haulersCollecting and posting payments to accounts: Credit card, checks, and ACH paymentsWho/what we’re looking forQualification Requirements:1+ years proven AR and collections experienceStrong workflow management, ability to maintain multiple workstreams at onceHigh attention to detail; we’re a high-volume business with several accounts to reconcileSelf-starter with strong organizational skillsAbility to manage sensitive customer interactionsDevelop and maintain effective working relationships with those in the organizationStrong computer/technology skills, including MS Office products, Word, Excel, OutlookProfessional written and verbal communication skillsAccount reconciliation experience and ability to interface with financial accounting teamAdditional desirable experience a strong plus:Waste Service and Construction ARHubspotZendesk or other customer service ticketing systemLiensWhat you can expect:Competitive weekly pay hourly pay with weekly pay cycleDental insurance for you and your dependents (100% company paid)Vision Insurance for you and your dependents (100% company paid)Short Term Disability (100% company paid for employee)Long Term Disability (100% company paid for employee)Retirement plan (401k with company match)Paid time off (vacation + paid holidays)Work from home

RESPONSIBILITIES

• Managing the accounts receivable process
• Ensuring timely collection of outstanding invoices
• Resolving billing issues
• Maintaining accurate financial records
• Auto Dialer collections
• Mailing overdue letters
• Submitting NTOs and Liens
• Sending accounts to collections
• Identifying accounts for suspending service
• Maintaining daily communications with customers and arranging for payment
• Addressing account discrepancies by obtaining and investigating information from sales, customer support, and haulers
• Collecting and posting payments to accounts: Credit card, checks, and ACH payments

QUALIFICATIONS

• 1+ years proven AR and collections experience
• Strong workflow management, ability to maintain multiple workstreams at once
• High attention to detail
• Self-starter with strong organizational skills
• Ability to manage sensitive customer interactions
• Develop and maintain effective working relationships within the organization
• Strong computer/technology skills, including MS Office products, Word, Excel, Outlook
• Professional written and verbal communication skills
• Account reconciliation experience and ability to interface with financial accounting team
• Experience in Waste Service and Construction AR
• Experience with Hubspot
• Experience with Zendesk or other customer service ticketing system
• Experience with Liens

ADDITIONAL ELIGIBILITY

None

TARGET MOCS

All MOCs

BENEFITS

• Competitive weekly pay hourly pay with weekly pay cycle
• Dental insurance for you and your dependents (100% company paid)
• Vision Insurance for you and your dependents (100% company paid)
• Short Term Disability (100% company paid for employee)
• Long Term Disability (100% company paid for employee)
• Retirement plan (401k with company match)
• Paid time off (vacation + paid holidays)
• Work from home

OTHER

None