Training & Certification Coordinator

The Training & Certification Coordinator supports Military Solution’s mission of preparing service members and veterans for careers in the skilled trades by managing training enrollments, course progress, and certification tracking. This role is ideal for detail-oriented professionals with strong organizational skills and an interest in workforce development, training operations, and CRM systems.

ABOUT THE JOB

Learner Enrollment & Support- Assist participants in identifying and enrolling in desired training courses to further career coals.- Provide orientation sessions and ensure learners understand course expectations and requirements.- Assist with exam scheduling, proctoring support, and technical troubleshooting.Training Management- Monitor student progress across multiple e-learning platforms.- Provide timely reminders and updates to ensure completion of certifications.- Maintain accurate learner records and compliance documentation.CRM & Workflow Development- Use monday.com CRM Pro to build custom workflows, dashboards, and automations.- Streamline enrollment tracking, automate progress reminders, and organize learner data.- Generate reports to measure program success and identify areas for improvement.Program Operations- Coordinate with instructors, training vendors, and Military Solution staff to keep all training activities on schedule.- Support administrative functions related to training compliance and reporting.- Contribute to continuous improvement of training systems and learner experience.Desired QualificationsStrong organizational and time-management skills.Comfortable working in a largely remote, digital environment.Familiarity with monday.com CRM Pro (or similar platforms like Asana, Trello, Salesforce, etc.).CLA/CLT Logistics Certifications a plusExcellent communication skills for facilitating virtual sessions and supporting learners.Interest in workforce training, certification programs, or education management.

RESPONSIBILITIES

• Assist participants in identifying and enrolling in desired training courses to further career goals.
• Provide orientation sessions and ensure learners understand course expectations and requirements.
• Assist with exam scheduling, proctoring support, and technical troubleshooting.
• Monitor student progress across multiple e-learning platforms.
• Provide timely reminders and updates to ensure completion of certifications.
• Maintain accurate learner records and compliance documentation.
• Use monday.com CRM Pro to build custom workflows, dashboards, and automations.
• Streamline enrollment tracking, automate progress reminders, and organize learner data.
• Generate reports to measure program success and identify areas for improvement.
• Coordinate with instructors, training vendors, and Military Solution staff to keep all training activities on schedule.
• Support administrative functions related to training compliance and reporting.
• Contribute to continuous improvement of training systems and learner experience.

QUALIFICATIONS

• Strong organizational and time-management skills.
• Comfortable working in a largely remote, digital environment.
• Familiarity with monday.com CRM Pro or similar platforms like Asana, Trello, Salesforce, etc.
• CLA/CLT Logistics Certifications a plus
• Excellent communication skills for facilitating virtual sessions and supporting learners.
• Interest in workforce training, certification programs, or education management.
• Must be comfortable working in a remote, digital environment with reliable high-speed internet, desktop/laptop computer, quiet and professional work environment.
• Technologically proficient, able to learn new systems such as CRM's and LMS's.
• Must either possess or be able to complete the MSSC CLA/CLT certifications.

ADDITIONAL ELIGIBILITY

Must be comfortable working in a remote, digital environment- reliable high-speed internet, desktop/laptop computer, quiet and professional work environment- technologically proficient, able to learn new systems such as CRM's (customer relationship management), LMS's (Learning Management Systems), etc.Must either possess or be able to complete the MSSC CLA/CLT certifications.

TARGET MOCS

All MOCs

OTHER

N/A