JPI Healthcare Solutions, Inc.

Tech Support Specialist

ABOUT THE JOB

1. Support JPI customers Monday – Friday, from the hours of 8:45AM to 5:15PM NY Eastern Standard Time.2. Receive calls and respond to them politely and effectively.3. Create New Tickets.4. Reply to customer voicemails and emails promptly.5. Keep dealers and customers up to date on the progress with their cases.6. Escalate issues to next-level tech support, with full documentation of the issue and customer.7. Refer to records to identify if customers calling for support are under support and warranty with JPI

RESPONSIBILITIES

• Support JPI customers Monday – Friday, from the hours of 8:45AM to 5:15PM NY Eastern Standard Time.
• Receive calls and respond to them politely and effectively.
• Create New Tickets.
• Reply to customer voicemails and emails promptly.
• Keep dealers and customers up to date on the progress with their cases.
• Escalate issues to next-level tech support, with full documentation of the issue and customer.
• Refer to records to identify if customers calling for support are under support and warranty with JPI.

ELIGIBLE SERVICE BRANCHES

All Services

PROGRAM COST

0

OTHER

n/a