ASAP - Customer Support

ASAP Marketplace specializes in providing all your temporary site service needs. We provide portable toilets, restroom trailers, roll off dumpsters, temporary fencing and storage. In addition to construction site services we also provide special event services for events such as weddings, family reunions, and graduations. If you are looking for a special event toilet, flushable toilets or even a restroom trailer - we are ready to make your special event as stress free as possible.Are you ready to jump into an amazing fully remote opportunity? Join our dynamic Customer Support team based out of Rockville, MD and Jacksonville, FL—with the chance to earn competitive pay plus monthly bonuses! This is a fully remote role, but we especially welcome candidates located near our Maryland and Florida offices. Take your career to the next level with us!Work schedule: Daytime M-F 9:00 – 5:00Location: Remote work (must have own equipment).

ABOUT THE JOB

What you’ll do as a Customer Support Representative Level 2:Resolve 40-50 support tickets per dayEducate customers on our productsField any customer inquiriesReach out to vendors to resolve customer inquiriesReceive payment from customersIdentify and resolve billing issuesHandle customer complaints and provide appropriate solutions within the time frame requiredWhat we’re looking for:· 2+ years of customer service experience required· 2+ years’ work experience preferred· High school diploma required/college degree preferred· Computer proficiency using web-based programs/Microsoft Office and navigating internet· Ability to work in a fast-paced environment· Positive and professional phone presence· Excellent time management and organizational skills· Strong communication and written skills· Ability to work well with othersWhat you can expect:Fully RemoteCompetitive weekly pay + quarterly bonusesDental and vision insurance (100% company paid)Retirement plan (401k with up to 5% company match)Generous Paid time off (vacation + paid holidays)Remote work available (will need own equipment)Paid TrainingASAP Marketplace has a commitment to quality that sets us apart, matched with today's best technologies for happy customers all around.Benefits:401(k)401(k) matchingDental insurancePaid time offVision insurance

RESPONSIBILITIES

• Resolve 40-50 support tickets per day
• Educate customers on our products
• Field any customer inquiries
• Reach out to vendors to resolve customer inquiries
• Receive payment from customers
• Identify and resolve billing issues
• Handle customer complaints and provide appropriate solutions within the time frame required

QUALIFICATIONS

• 2+ years of customer service experience required
• 2+ years’ work experience preferred
• High school diploma required/college degree preferred
• Computer proficiency using web-based programs/Microsoft Office and navigating internet
• Ability to work in a fast-paced environment
• Positive and professional phone presence
• Excellent time management and organizational skills
• Strong communication and written skills
• Ability to work well with others

ADDITIONAL ELIGIBILITY

None

TARGET MOCS

All MOCs

BENEFITS

• Fully Remote
• Competitive weekly pay + quarterly bonuses
• Dental and vision insurance (100% company paid)
• Retirement plan (401k with up to 5% company match)
• Generous Paid time off (vacation + paid holidays)
• Remote work available (will need own equipment)
• Paid Training

OTHER

None