Transitioning Members Internship

We are looking for a Driver Leader to come in and execute on our initiatives daily with an obsession around driver satisfaction and customer focus. A successful Driver Leader will be flexible and ready to adapt to the ever-changing needs of the industry and challenge of the day.

ABOUT THE JOB

What You’ll Do:• Supervise driver performance according to Variant policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines. • Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.) • Responsible for the satisfaction of a driver while they are over the road. • Makes recommendations for performance documentation to include, promotions and/or terminations.• Responsible for addressing issues and disputes for drivers.• Promote safe operations.• Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s.• Ensures drivers and equipment (i.e. fleet maintenance programs, etc.) are performing as necessary to provide on-time service.• Manage company performance objectives with drivers and monitor that performance. • Ensure on time service is met; address possible service issues in a timely manner while coordinating with USX Customer Service when applicable. • Communicate service deviations to Customer Service in a timely manner. • Collaborate cross-functionally to continue to drive the culture and live out our mission and core values.• Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.• Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.• Attend all in-person meetings and trainings on recent developments, goals, and objectives and participate in such discussions by offering input and advice.• Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations• Monitor and Manage KPI’s around P&L, Fuel Management and UtilitySupervisory Responsibility: 30-50 Drivers

RESPONSIBILITIES

• Supervise driver performance according to Variant policies, DOT regulations, and all other federally or locally mandated rules/laws/guidelines.
• Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.).
• Responsible for the satisfaction of a driver while they are over the road.
• Make recommendations for performance documentation to include, promotions and/or terminations.
• Responsible for addressing issues and disputes for drivers.
• Promote safe operations.
• Manage driver and make capacity available by maintaining seated truck count, accurate driver PTAs.
• Ensures drivers and equipment are performing as necessary to provide on-time service.
• Manage company performance objectives with drivers and monitor that performance.
• Ensure on time service is met; address possible service issues in a timely manner while coordinating with USX Customer Service when applicable.
• Communicate service deviations to Customer Service in a timely manner.
• Collaborate cross-functionally to continue to drive the culture and live out our mission and core values.
• Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.
• Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in-person meetings and trainings on recent developments, goals, and objectives and participate in such discussions by offering input and advice.
• Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations
• Monitor and Manage KPI’s around P&L, Fuel Management and Utility

QUALIFICATIONS

• Proficient with Microsoft Office suite
• Good written and oral communication skills
• Good interpersonal skills
• Good judgment and problem-solving skills

ADDITIONAL ELIGIBILITY

Skills· Proficient with Microsoft Office suite· Good written and oral communication skills· Good interpersonal skills· Good judgment and problem-solving skills

ELIGIBLE SERVICE BRANCHES

All Services

BENEFITS

• Lots of opportunity for growth among other operations roles that intertwine.

PROGRAM COST

0

OTHER

Lots of opportunity for growth among other operations roles that intertwine.