Store Management Fellowship Program

Fellows will gain an understanding of store operations, including customer service, department readiness, and operational processes. Fellows will work with and learn from Assistant Store Managers, Store Managers, and District Human Resource Managers to address customer service escalations, coach & develop associates, and perform Manager on Duty responsibilities to maximize contribution to the store's success. During their time with The Home Depot, fellows will be considered for permanent positions within our stores. Some of these roles may include Customer Experience Manager, Night Replenishment Manager, Assistant Store Manager, and Merchandising Execution Team Manager.

ABOUT THE JOB

The Home Depot, an employer of over 35,000 veterans and military spouses, is an authorized industry partner of the Department of Defense’s SkillBridge program. The Home Depot is excited to offer transitioning Active Duty servicemembers the opportunity to learn from Retail Leadership within our stores.Fellows will gain an understanding of store operations, including customer service, department readiness, and operational processes. Fellows will work with and learn from Assistant Store Managers, Store Managers, and District Human Resource Managers to address customer service escalations, coach & develop associates, and perform Manager on Duty responsibilities to maximize contribution to the store's success. During their time with The Home Depot, fellows will be considered for permanent positions within our stores. Some of these roles may include Customer Experience Manager, Night Replenishment Manager, Assistant Store Manager, and Merchandising Execution Team Manager.Must be able to commit a minimum of 11 weeks to the program.Must be approved to participate in the SkillBridge program with your military installation command. Learn more about the application process: https://skillbridge.osd.mil/Work Environment:In-person fellowship with participating Home Depot locations. Requires periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward. Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes.Knowledge, Skills, Abilities and Competencies:Customer Focus: Delivers customer-centric solutions to provide best-in-class customer service.Problem Solving: Reacts quickly and appropriately to problems in the store; follows-up in a timely manner to issues not immediately resolvable; ties all loose ends.Drives Results: Motivates self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency; delegates appropriately.Communicates Effectively: Communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback; adapts messages to fit audience.Develops Talent: Provides the leadership necessary to build upon associates' existing skills while identifying new skills and opportunities to help achieve associate career goals, as well as organizational goals.Building Relationships: Establishes trust, rapport, and credibility with customers, associates, & teammates; has smooth working relationships inside and outside of the organization.Safety Orientation: Enforces safety policies and procedures; is a safety role model; holds associates to a high safety standard.The Home Depot has been a strong supporter of the military. Learn more at careers.homedepot.com/military

RESPONSIBILITIES

• Gain an understanding of store operations including customer service, department readiness, and operational processes.
• Work with and learn from Assistant Store Managers, Store Managers, and District Human Resource Managers.
• Address customer service escalations.
• Coach and develop associates.
• Perform Manager on Duty responsibilities to maximize contribution to the store's success.

QUALIFICATIONS

• Must be able to commit a minimum of 11 weeks to the program.
• Must be approved to participate in the SkillBridge program with your military installation command.
• Requires periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
• Customer Focus: Delivers customer-centric solutions to provide best-in-class customer service.
• Problem Solving: Reacts quickly and appropriately to problems in the store; follows-up in a timely manner to issues not immediately resolvable; ties all loose ends.
• Drives Results: Motivates self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency; delegates appropriately.
• Communicates Effectively: Communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback; adapts messages to fit audience.
• Develops Talent: Provides the leadership necessary to build upon associates' existing skills while identifying new skills and opportunities to help achieve associate career goals, as well as organizational goals.
• Building Relationships: Establishes trust, rapport, and credibility with customers, associates, & teammates; has smooth working relationships inside and outside of the organization.
• Safety Orientation: Enforces safety policies and procedures; is a safety role model; holds associates to a high safety standard.

ADDITIONAL ELIGIBILITY

Fellows will gain an understanding of store operations, including customer service, department readiness, and operational processes.Opportunities available nationwideTo apply: https://thd.co/fellowship

ELIGIBLE SERVICE BRANCHES

All Services

BENEFITS

• Consideration for permanent positions within The Home Depot stores.
• Opportunity to learn from Retail Leadership.

PROGRAM COST

0

OTHER

Available in Georgia and locations nationwideTo apply: https://thd.co/fellowship