Cornell University Skillbridge Program - Skills training with Opportunity to Accept Employment

Enrollment Counselor I, Sales

ABOUT THE JOB

An eCornell Enrollment Counselor assists prospective students interested in enrolling in our premiere certificate programs. We rely on this position to serve as the first impression of eCornell and build counselor-student relationships. An Enrollment Counselor Level 1 works with leadership and fellow team members to master all the key basics of the new student qualification/enrollment process and ensure achievement of all performance objectives. This is a metrics driven position. This is a remote position.What you will do:• Master the basics of our sales process (IMPACT) using it to establish relationships and guide potential students. • Learn the Opportunity Guidelines and consistently follow these guidelines to gain an understanding and implement best practices around leading and lagging indicators:• Record all phone calls. IMPACT Call Score 80 or above. • Learn how to manage a forecast and ensure that information is accurate, up to date and appropriate next steps are set.• Master all of the basics of our systems including but not limited to: Salesforce, Destiny, TextUs, Calendly• Ensure all potential student information is accurately entered into Salesforce in a timely manner.• Foster an environment of cooperation and teamwork amongst team members.• Understand what the team Wildly Important Goals (WIG’s) are for the fiscal year and how this role supports those WIG’s. • Partner with other departments as necessary to finalize the enrollment process, including the Accounting, Student Services and Helpdesk teams.• Utilize LinkedIn to assist with IMPACT process, help differentiate eCornell as thought leaders. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

RESPONSIBILITIES

• Master the basics of our sales process (IMPACT) to establish relationships and guide potential students.
• Learn the Opportunity Guidelines and consistently follow these guidelines to gain an understanding and implement best practices around leading and lagging indicators.
• Record all phone calls ensuring IMPACT Call Score 80 or above.
• Learn how to manage a forecast and ensure that information is accurate, up-to-date, and appropriate next steps are set.
• Master all of the basics of our systems including but not limited to: Salesforce, Destiny, TextUs, Calendly.
• Ensure all potential student information is accurately entered into Salesforce in a timely manner.
• Foster an environment of cooperation and teamwork amongst team members.
• Understand the team Wildly Important Goals (WIG’s) for the fiscal year and how this role supports those WIG’s.
• Partner with other departments as necessary to finalize the enrollment process, including the Accounting, Student Services, and Helpdesk teams.
• Utilize LinkedIn to assist with IMPACT process, help differentiate eCornell as thought leaders.

QUALIFICATIONS

• Ability to master sales processes and systems such as Salesforce.
• Ability to record and manage phone call interactions effectively.
• Understanding and implementation of Opportunity Guidelines.
• Cooperation and teamwork skills.
• Ability to interact with various departments to finalize enrollment processes.

OTHER

An eCornell Enrollment Counselor I, Sales, contacts potential students to sell online courses and guides them through enrolling in any of our premiere certificate programs.