Eaton Corporation
What you’ll do:Position Overview:We assist customers at every stage of the power system:• Offering start-up and commissioning of equipment• Performing planned maintenance• Monitoring performance• Diagnosing system problems remotely• Responding to emergencies on a 24/7 basis• 365 days a year
ABOUT THE JOB
The Sr. Field Service Representative (FSR) will provide field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems. Advise customers and provide the best technical solution to solve the customer issue—complete assigned jobs with assistance from lead technicians and engineers. Conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards.Essential Functions:• Continuously improve personal, technical, and professional business skills that enable incumbents to service products for customer satisfaction—and being current with product technology that enhances your ability to troubleshoot and repair various products and instruct others.• Provide timely, detailed, and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.• Become computer efficient using laptops provided and mastering all required software.• Maintain all services, including test equipment, tools issued to meet specifications (EBE), ISO requirements, etc., and maintain sufficient inventory to respond to standard calls.• Provide customers basic application information via phone or on-site consultation and be available for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification.• Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.• Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.• Proven customer service and sales ability. Ability to handle irate or difficult customers and gain satisfaction.• Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.Skilled proficiency in the following:• Basic Test Equipment Operation• Basic Troubleshooting Techniques• Ability to run small projects• Intermediate Test Equipment Operation• Advanced Troubleshooting Techniques• Ability to run minor outages and projects.• Ability to understand and modify one-line and wiring schematics• Technical report writing Qualifications:Required (Basic) Qualifications: • High school diploma plus a minimum of 3 years field experience servicing electrical distribution control systems; OR relevant Military experience OR Associate degree from an accredited institution• Must be legally authorized to work in the United States without company sponsorship.• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of San Antonio, TX will be considered. Active Military Service member candidates are exempt from the geographical area limitation.Preferred Qualifications: • Licensed Journeyman Electrician• Experience evaluating and servicing electrical distribution or control systems is desirable.• Experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems.• Experience performing power quality measurements, troubleshooting, and analysis.• Experience with protective relays.• Experience with low and medium-voltage drives.Skills:Position Success Criteria: • Strong communication skills both oral and written. • Strong computer skills • Understanding of the company's and competitor's electrical, electronic, and mechanical products and services. • Knowledge and practice of safety precautions related to working with electrical and electronic equipment. • Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction. • Submit to the periodic customer-required background and drug screenings. • Possess an active and unrestricted driver’s license. • Must be able to obtain a government TWIC card • Ability to work on night shifts and weekends as needed Skills:Basic Test Equipment OperationBasic Troubleshooting TechniquesAbility to run small projectsIntermediate Test Equipment OperationAdvanced Troubleshooting TechniquesAbility to run minor outages and projects.Ability to understand and modify one-line and wiring schematicsTechnical report writing
RESPONSIBILITIES
- Provide field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems.
- Advise customers and provide the best technical solution to solve customer issues.
- Conduct required tests and calibration using test equipment; maintain equipment to ensure compliance with standards.
- Provide timely, detailed, and accurate reports on service work performed, product performance, and warranty liabilities.
- Develop and maintain strong working relationships with customers to assure long-term customer satisfaction.
QUALIFICATIONS
- High school diploma plus a minimum of 3 years field experience servicing electrical distribution control systems; OR relevant Military experience OR Associate degree from an accredited institution.
- Must be legally authorized to work in the United States without company sponsorship.
- Strong communication skills both oral and written.
- Possess an active and unrestricted driver’s license.
- Must be able to obtain a government TWIC card.
ADDITIONAL ELIGIBILITY
Electrical based MOC/ MOS are encourage to apply! Prime Power Power Generation Navy Nuclear ET Electricians
ELIGIBLE SERVICE BRANCHES
All Services
PROGRAM COST
$0.00
OTHER
Please reach out to the Military Talnet Acquisition Program Leader Josh Kaylor to learn more!