Professional Services Technical Project Manager - Full-Time

We are seeking a driven and collaborative Technical Project Manager (TPM) to join our growing Professional Services team. In this role, you’ll lead and coordinate customer-facing projects for the deployment and operationalization of Corelight’s cybersecurity solutions. You'll work cross-functionally with customers, engineers, and internal stakeholders to ensure successful delivery outcomes, while also bringing strong technical acumen to understand and support complex project environments.

ABOUT THE JOB

Own end-to-end project planning and coordination for assigned customer engagements, including onboarding, deployment, tuning, and operational integration of Corelight solutions. Act as the primary point of contact for project coordination between customers, engineers, and Corelight stakeholders. Drive proactive communication and expectations management across all phases of a project lifecycle. Develop and maintain project plans, track milestones and deliverables, and identify risks or blockers early. Ensure alignment with customer success objectives, working alongside Customer Success Managers, Professional Services Engineers, and Support. Translate technical milestones into actionable tasks and clearly communicate status to both technical and non-technical stakeholders. Support continuous improvement by documenting processes, playbooks, and lessons learned. Contribute to the development and refinement of service offerings, especially around complex integrations with SIEMs (Splunk, Elastic, etc.), SOAR systems, packet brokers, and threat detection workflows.

RESPONSIBILITIES✨

• Own end-to-end project planning and coordination for assigned customer engagements, including onboarding, deployment, tuning, and operational integration of Corelight solutions.
• Act as the primary point of contact for project coordination between customers, engineers, and Corelight stakeholders.
• Drive proactive communication and expectations management across all phases of a project lifecycle.
• Develop and maintain project plans, track milestones and deliverables, and identify risks or blockers early.
• Ensure alignment with customer success objectives, working alongside Customer Success Managers, Professional Services Engineers, and Support.
• Translate technical milestones into actionable tasks and clearly communicate status to both technical and non-technical stakeholders.
• Support continuous improvement by documenting processes, playbooks, and lessons learned.
• Contribute to the development and refinement of service offerings, especially around complex integrations with SIEMs (Splunk, Elastic, etc.), SOAR systems, packet brokers, and threat detection workflows.

QUALIFICATIONS✨

• 5+ years of experience in technical project management or professional services roles with increasing responsibility.
• Proven experience managing complex cybersecurity or IT infrastructure projects.
• Excellent written and verbal communication skills; able to confidently interface with both engineers and executives.
• Comfortable working in fast-paced startup environments and handling ambiguity.
• Highly organized with strong attention to detail and a bias for action.
• Strong understanding of cybersecurity concepts and network protocols (TCP/IP)
• Experience with Rocketlane, JIRA, or other PSA/project tracking tools is a plus.
• Familiarity with SIEMs (Splunk required; Elastic, Humio, or others a plus).
• Bachelor’s degree in a technical or related field (or equivalent practical experience).

ADDITIONAL ELIGIBILITY

5+ years of experience in technical project management or professional services roles with increasing responsibility. Proven experience managing complex cybersecurity or IT infrastructure projects. Excellent written and verbal communication skills; able to confidently interface with both engineers and executives. Comfortable working in fast-paced startup environments and handling ambiguity. Highly organized with strong attention to detail and a bias for action. Strong understanding of cybersecurity concepts and network protocols (TCP/IP)Experience with Rocketlane, JIRA, or other PSA/project tracking tools is a plus. Familiarity with SIEMs (Splunk required; Elastic, Humio, or others a plus). Bachelor’s degree in a technical or related field (or equivalent practical experience).

ELIGIBLE SERVICE BRANCHES

US Air Force, US Army, US Coast Guard, US Marine Corps, US Navy, US Space Force

OTHER

N/A