Customer Care SkillBridge On the Job Training Program

The Customer Care SkillBridge Program provides transitioning service members with hands-on experience supporting Customer Care, E-commerce, and Warranty Operations. Participants develop customer service, business systems, continuous improvement, and AI utilization skills while progressing from observation to managing a defined workload under team mentorship.

ABOUT THE JOB

Key Responsibilities• Shadow Customer Care, E-commerce, and Warranty teams to understand customer support processes and cross-functional workflows.• Learn and utilize CRM and JDE systems to manage customer cases, orders, and warranty inquiries.• Support customer service activities, order research, case documentation, and warranty claim preparation.• Maintain accurate records and follow established quality and service standards.• Participate in Continuous Improvement (CI) events by gathering data, supporting problem-solving efforts, and completing assigned action items.• Apply approved AI tools to assist with customer communications, case analysis, process documentation, and productivity improvements.• Collaborate with team members, mentors, and leaders across multiple business functions.Qualifications• Active participant in the Department of Defense SkillBridge Program.• Strong communication, organization, and problem-solving skills.• Proficiency with basic computer applications and willingness to learn new systems.• Ability to work independently and as part of a team.• Interest in customer service, operations, technology, and continuous improvement.Skills Gained• Customer Service Operations• CRM & ERP (JDE) Systems• Cross-Functional Collaboration• Data Analysis & Documentation• Continuous Improvement Methodologies• Business Process Understanding• Professional Communication• Responsible AI Utilization

RESPONSIBILITIES✨

• Shadow Customer Care, E-commerce, and Warranty teams to learn customer support processes and cross-functional workflows.
• Learn and use CRM and JDE systems to manage customer cases, orders, and warranty inquiries.
• Support customer service activities, order research, case documentation, and warranty claim preparation.
• Maintain accurate records and follow established quality and service standards.
• Participate in continuous improvement events, apply approved AI tools to support work, and collaborate with team members, mentors, and leaders.

QUALIFICATIONS✨

• Active participant in the Department of Defense SkillBridge Program.
• Strong communication, organization, and problem-solving skills.
• Proficiency with basic computer applications and willingness to learn new systems.
• Ability to work independently and as part of a team.
• Interest in customer service, operations, technology, and continuous improvement.

ELIGIBLE SERVICE BRANCHES

US Air Force, US Army, US Coast Guard, US Marine Corps, US Navy, US Space Force

BENEFITS✨

• Hands-on experience supporting Customer Care, E-commerce, and Warranty Operations.
• Team mentorship while progressing from observation to managing a defined workload.
• Opportunity to develop customer service, business systems, continuous improvement, and AI utilization skills.
• Skills gained include CRM and ERP (JDE) systems, cross-functional collaboration, data analysis and documentation, continuous improvement methodologies, business process understanding, professional communication, and responsible AI utilization.