Zscaler is looking for highly motivated and talented Staff Software Engineer to join the Sustaining Engineering team in the Emerging Technology product group. Sr Software Engineer is a role encompassing multiple aspects of support issues, escalations, and technical leadership. This position includes responsibilities for liaising between Engineering organization and support organization in meeting our relentless goals of customer first culture. The ideal candidate is creative thinker, problem solver, teacher, learner, and is motivated with engineering excellence.
ABOUT THE JOB
8+ years of hands-on experience in handling customer escalations and providing support for enterprise products/services. Deep understanding of Operating System principles and OS like Linux/UnixIn-depth understanding of networking concepts including performance parameters of TCP/IP stack. Experience in Network Data Path & Socket programming & POSIX Multi-thread programming. Excellent Problem Solving skills. Debugging skills in cloud environments. Previous experience in security or access management a plus. Strong oral and written communication skills. Good team player with right attitude. Nice to Have: C programming, Data structures/Algorithms.
RESPONSIBILITIES
- Handling customer escalations
- Providing support for enterprise products/services
- Liaising between Engineering organization and support organization
QUALIFICATIONS
- 8+ years of hands-on experience in handling customer escalations and providing support for enterprise products/services
- Deep understanding of Operating System principles and OS like Linux/Unix
- In-depth understanding of networking concepts including performance parameters of TCP/IP stack
- Experience in Network Data Path & Socket programming & POSIX Multi-thread programming
- Excellent Problem Solving skills
- Debugging skills in cloud environments
- Strong oral and written communication skills
- Good team player with right attitude
- Previous experience in security or access management a plus
- Nice to Have: C programming, Data structures/Algorithms
ELIGIBLE SERVICE BRANCHES
All Services
PROGRAM COST
0