Microcomputer/Network Technician
The IT Customer Services Technician Intern will be responsible for delivering technical support and assistance to users of information technology systems within the State of Alaska Department of Family and Community Services. This internship position plays a crucial role in ensuring the efficient development of newer IT staff post military service by enhancing the organizations resolution of technical issues.
ABOUT THE JOB
DOD Skillbridge Intern.1. Assist in technical support and troubleshooting for hardware, software, and network-related issues.2. When ready, respond to and resolve user inquiries, incidents, and service requests in a courteous and efficient manner.3. Install, configure, and maintain desktops, laptops, printers, and other IT equipment.4. Perform software installations, updates, and upgrades.5. Collaborate with other IT teams to escalate and resolve complex issues.6. Learn compliance with IT policies, procedures, and standards.7. Participate in IT projects and initiatives as assigned.
RESPONSIBILITIES
- Assist in technical support and troubleshooting for hardware, software, and network-related issues.
- When ready, respond to and resolve user inquiries, incidents, and service requests in a courteous and efficient manner.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Perform software installations, updates, and upgrades.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Learn compliance with IT policies, procedures, and standards.
- Participate in IT projects and initiatives as assigned.
ADDITIONAL ELIGIBILITY
None
ELIGIBLE SERVICE BRANCHES
All Services
PROGRAM COST
0
OTHER
The location of office is 3601 C st, suite 214 Anchorage Alaska 99503. Parking is free.