Montana Department of Justice

The IT Systems Support 1’s primary function is to answer computer users’ inquiries regarding computer software/hardware operations and to resolve problems over the phone, via remote assistance, e-mail, or walk-in.

ABOUT THE JOB

Training: Training will be conducted 2 hours per day, 5 days per week for 6 months. The remaining portion of the day (6 hours) will be practical application of training received. Type of Instructional Model Training will be provided through computer-based training, on the job training, as well as mentorship with experienced professionals. Objectives: • Demonstrate the ability to complete tasks independently as training sections are completed. • Demonstrate excellent and professional customer service skills. • Demonstrate the ability to manage multiple priorities in a sometimes-stressful environment. Requirements/Task(s): Task 1: Password Resets. Task 2: Ticket Generation for internal and external users. Task 3: New employee onboarding and device setups. Task 4: Disposal of surplus equipment. Assessments: Assessments will be based on the ability of the individual to complete objectives, training, and daily tasks. Successful applicant(s) will be subject to: Criminal History Fingerprint Check and Driving History.

RESPONSIBILITIES

• Answer computer users' inquiries regarding computer software/hardware operations
• Resolve problems over the phone, via remote assistance, e-mail, or walk-in
• Password Resets
• Ticket Generation for internal and external users
• New employee onboarding and device setups
• Disposal of surplus equipment

QUALIFICATIONS

• Ability to complete tasks independently as training sections are completed
• Excellent and professional customer service skills
• Ability to manage multiple priorities in a sometimes-stressful environment
• Criminal History Fingerprint Check
• Driving History

ADDITIONAL ELIGIBILITY

Paralegal / Legal Assistant experience - Active Duty Military. Successful applicant(s) will be subject to:Criminal History Fingerprint CheckDriving History

TARGET MOCS

IT

ELIGIBLE SERVICE BRANCHES

All Services

BENEFITS

• Training for 2 hours per day, 5 days per week for 6 months
• Practical application of training
• Computer-based training
• On-the-job training
• Mentorship with experienced professionals

PROGRAM COST

0

OTHER

Opportunity for employment with the Montana Department of Justice!