Business Operations & Administration Specialist

Designed to train personnel to manage the operational heartbeat of a home services company. All candidates will begin at Tier I to learn our proprietary civilian business software and intake procedures. Advancement is performance-based, allowing trainees to progress into complex logistics and oversight roles once foundational systems are mastered.

ABOUT THE JOB

Tier I: Operations Coordinator (Systems & Intake Focus)Target Profile: All incoming candidates.Training Focus: CRM mastery (Jobber), customer intake, and basic dispatching.Responsibilities:-Manage inbound customer communications and log data accurately into the CRM.-Shadow the Operations Manager to understand the daily dispatch board and software ecosystem.-Process initial work requests and schedule preliminary site visits.-Maintain organized digital records for active and archived jobs.Tier II: Operations Manager (Routing & Logistics Focus)Target Profile: Candidates demonstrating mastery of Tier I protocols.Training Focus: Schedule optimization, technician support, and vendor management.Responsibilities:-Actively manage and adjust real-time field operations and daily technician routing via the dispatch dashboard.-Coordinate directly with field techs to order and stage specific materials.-Draft invoices, follow up on outstanding estimates, and manage accounts receivable basics.-Serve as the primary liaison between the customer and the field technician during active projects.Tier III: Director of Operations (Optimization & Oversight Focus)Target Profile: Candidates demonstrating mastery of Tier II competencies.Training Focus: Process improvement, complex conflict resolution, and operational scalability.Responsibilities:-Analyze dispatch routes and CRM data to identify operational bottlenecks and improve efficiency.-Handle complex customer service escalations and warranty claims.-Develop and implement new standard operating procedures (SOPs) for the administrative team.-Assist in the onboarding and systems-training of new administrative hires or junior interns.

RESPONSIBILITIES✨

• Manage inbound customer communications and log data accurately into the CRM.
• Shadow the Operations Manager to understand the daily dispatch board and software ecosystem.
• Process initial work requests and schedule preliminary site visits.
• Maintain organized digital records for active and archived jobs.
• Actively manage and adjust real-time field operations and daily technician routing via the dispatch dashboard.
• Coordinate directly with field techs to order and stage specific materials.
• Draft invoices, follow up on outstanding estimates, and manage accounts receivable basics.
• Serve as the primary liaison between the customer and the field technician during active projects.
• Analyze dispatch routes and CRM data to identify operational bottlenecks and improve efficiency.
• Handle complex customer service escalations and warranty claims.
• Develop and implement new standard operating procedures (SOPs) for the administrative team.
• Assist in the onboarding and systems-training of new administrative hires or junior interns.

QUALIFICATIONS✨

• CRM mastery (Jobber)
• Customer intake and basic dispatching skills
• Schedule optimization, technician support, and vendor management skills
• Process improvement, complex conflict resolution, and operational scalability skills

ELIGIBLE SERVICE BRANCHES

US Air Force, US Army, US Coast Guard, US Marine Corps, US Navy, US Space Force

OTHER

Winfield, IL