Bureau of Land Management
As a Tier 1 Desktop Support Specialist for the Enterprise Desktop Support Division at the Alaska State Office. You will provide on-site technical support to over 395 employees, gaining experience in troubleshooting Windows OS, installing software (e.g., ArcGIS, Microsoft Office, Adobe Acrobat), and managing IT inventory.
ABOUT THE JOB
The incumbent will resolve routine IT issues, deploy and troubleshoot Windows operating systems, and install key software. You’ll also troubleshoot printers and peripherals and manage inventory records for IT assets. Additionally, you will respond to service requests, provide training on IT policies and procedures, and assist employees with technical guidance on information security. You’ll work closely with a small team to ensure smooth IT operations for the Alaska region.
RESPONSIBILITIES
- Resolve routine IT issues
- Deploy and troubleshoot Windows operating systems
- Install key software such as ArcGIS, Microsoft Office, Adobe Acrobat
- Troubleshoot printers and peripherals
- Manage inventory records for IT assets
- Respond to service requests
- Provide training on IT policies and procedures
- Assist employees with technical guidance on information security
- Ensure smooth IT operations for the Alaska region
QUALIFICATIONS
- Experience in troubleshooting Windows OS
- Experience in installing software
- Ability to manage IT inventory
- U.S. Citizenship
- Cannot hold an active real estate license
- Cannot have an interest or hold stocks in firms with interest in Federal Lands
ELIGIBLE SERVICE BRANCHES
All Services
PROGRAM COST
0
OTHER
Located at Bureau of Land Management - Alaska State Office. U.S. Citizenship is required. You cannot hold an active real estate license; nor can you have an interest or hold stocks in firms with interest in Federal Lands. Appointment will be subject to a favorably adjudicated background/suitability investigation/determination.