Lawrence Livermore National Laboratory DOE

We're looking for a Classified Service Desk Technician intern. You will be a member of the LivIT Classified Service Desk Team providing tier one support for classified systems access, incidents, and requests in support of LLNL classified networks. This position is in the Information Technology Operations (ITO) Division in the Computing Directorate.

ABOUT THE JOB

You will Provide effective and efficient customer service and support with the ability to multi-task.Provide general technical guidance to the local users in support of all IT services supported by the Classified Service Desk.Create, document, escalate, and track concise tickets through ServiceNow.Write technical articles, solutions and how-to documentation for support and end users.Maintain appropriate technology, computer security, and safety training.Assist with testing and piloting new Classified IT services and tools.Perform other duties as assigned.

RESPONSIBILITIES

• Provide effective and efficient customer service and support with the ability to multi-task.
• Provide general technical guidance to local users in support of all IT services supported by the Classified Service Desk.
• Create, document, escalate, and track concise tickets through ServiceNow.
• Write technical articles, solutions and how-to documentation for support and end users.
• Maintain appropriate technology, computer security, and safety training.
• Assist with testing and piloting new Classified IT services and tools.
• Perform other duties as assigned.

TARGET MOCS

All MOCs

ELIGIBLE SERVICE BRANCHES

All Services

PROGRAM COST

No cost - DOD paid for

OTHER

There are numerous SkillBridge opportunities available at LLNL.