Communication Services

We’re seeking a motivated Network Field Support Technician to install, maintain, and troubleshoot networking and communication systems. This role is ideal for transitioning service members with 2–4 years of hands-on experience, supporting tier 1 and tier 2 customers in a technical environment.

ABOUT THE JOB

What You’ll DoInstallation & Setup:Perform cabling, racking, stacking, and power setups for networking equipment.Install, cable, and configure Cisco/Ubiquiti routers and switches in mobile command vehicles.Troubleshooting & Support:Diagnose and resolve network issues with routers, switches, and satellite connections.Assist customers with troubleshooting LEO & GEO satellite connections and internal network issues.Configure and support network devices from vendors such as Cisco, Ubiquiti, Cradlepoint, and Grandstream.Customer Service:Provide clear and timely technical support with a customer-first approach.Guide end users through basic configuration changes and answer common technical questions.Documentation & Reporting:Maintain up-to-date records of network configurations and troubleshooting procedures.Write concise reports on service calls and technical resolutions for internal tracking.What You’ll Need to SucceedTechnical Skills:Hands-on experience with Cisco and Ubiquiti networking equipment.Familiarity with cabling, racking, stacking, and power setups.Basic troubleshooting skills for network systems and satellite communications.Customer Focus:Strong interpersonal skills and the ability to explain technical information clearly.A proactive approach to solving customer issues and ensuring satisfaction.Foundational Knowledge:High School Diploma required; relevant technical certifications (such as CCNA) are a plus.Basic computer proficiency (MS Office, networking tools).Additional Qualifications:U.S. Citizenship required.Ability to obtain and maintain a DoD security clearance (sponsorship available).Willingness to learn and develop further technical expertise.Physical & Travel RequirementsAbility to assemble/disassemble equipment, sit or stand for extended periods, climb ladders, and lift up to 50 pounds.Willingness to travel to customer sites (approximately 25% travel).

RESPONSIBILITIES

• Perform cabling, racking, stacking, and power setups for networking equipment.
• Install, cable, and configure Cisco/Ubiquiti routers and switches in mobile command vehicles.
• Diagnose and resolve network issues with routers, switches, and satellite connections.
• Assist customers with troubleshooting LEO & GEO satellite connections and internal network issues.
• Provide clear and timely technical support with a customer-first approach.
• Maintain up-to-date records of network configurations and troubleshooting procedures.
• Write concise reports on service calls and technical resolutions for internal tracking.

QUALIFICATIONS

• Hands-on experience with Cisco and Ubiquiti networking equipment.
• Familiarity with cabling, racking, stacking, and power setups.
• Basic troubleshooting skills for network systems and satellite communications.
• Strong interpersonal skills and the ability to explain technical information clearly.
• High School Diploma required; relevant technical certifications (such as CCNA) are a plus.
• Basic computer proficiency (MS Office, networking tools).
• U.S. Citizenship required.
• Ability to obtain and maintain a DoD security clearance (sponsorship available).
• Ability to assemble/disassemble equipment, sit or stand for extended periods, climb ladders, and lift up to 50 pounds.
• Willingness to travel to customer sites (approximately 25% travel).

TARGET MOCS

25S, 53B, 00E, 25G, 25T, 25U, 25W, 25X, 35T, 24A, 24X, 25E, 1721, 1799, 2629, 2651, IT, CTM, ITS, 255A, 255S, 255Z, 254A, 1B4X1, 3D0X3, 3D0X4, 3D1X1, 3D1X2, 3D1X4, 1B1X2, 2E2X1, 1B411, 1B431, 1B451, 1B471, 1B491, 3D013, 3D014, 3D033, 3D034, 3D053, 3D054, 3D073, 3D074, 3D111, 3D112, 3D114, 3D131, 3D132, 3D134, 3D151, 3D152, 3D154, 3D171, 3D172, 3D174, 1B112, 1B132, 1B152, 1B172

OTHER

N/A