Opportunity sourced from the Official SkillBridge website. Not endorsed by the Department of Defense.
Manage medical device inventory operations and customer service for a nationwide network of surgical distributors and sales reps. You'll track 400+ surgical instrument trays using SAP Business One, maintain 98%+ accuracy for FDA compliance, and coordinate emergency logistics to ensure surgeons have what they need for scheduled foot and ankle procedures. Your work directly impacts patient care—delays or errors mean canceled surgeries.What Makes This DifferentThis isn't just inventory management—it's mission-critical healthcare logistics. When you process a surgical case report correctly, track a lot number accurately, or coordinate an emergency tray transfer successfully, a patient gets their surgery on time. Fast-paced, high-pressure, 40-50 hours weekly typical, but deeply rewarding for someone who wants their work to matter.Perfect ForMilitary logistics/supply chain background, detail-obsessed problem-solvers who thrive under pressure, comfortable with technology (SAP, Excel analytics), genuinely enjoy helping customers, understand that "good enough" isn't acceptable when patient safety is involved.What You'll GetFull training in medical device operations, FDA compliance, and SAP systems. Direct mentorship from Director of Operations. Clear career path to senior ops/management roles. Comprehensive benefits (401k match, medical, PTO). DOD SkillBridge 26-week training program available for transitioning service members.The Bottom LineIf you have 3-5 years inventory/supply chain experience or deep interest, can handle stress and competing priorities, are exceptionally detail-oriented, and want a role where accuracy and responsiveness save the day (literally)—this could be your next career move.Apply: https://forms.office.com/e/HGaqHU23jU | SkillBridge email: skillbridge@orthosol.com
US Inventory and Customer Service RepresentativeOrthoSolutions Inc | Nashville, TN | Full-Time | $50,000-$75,000 | Entry to Mid-LevelCOMPANY OVERVIEWOrthoSolutions Inc. is a UK-headquartered medical device company specializing in orthopedic foot and ankle surgical implants. With US operations based in Nashville, Tennessee, we provide innovative surgical solutions through our core product systems: Cognition, Succession, Volition (Ankle & Foot), and System 26. We serve surgeons and patients nationwide through a network of 29+ independent distributors and 100+ sales representatives, ensuring that life-changing foot and ankle procedures have the instruments and implants they need, when they need them.POSITION SUMMARYThe US Inventory and Customer Service Representative is the operational backbone of our US division—a mission-critical role that directly impacts patient care. You will manage medical device inventory operations and provide exceptional customer service to our nationwide network of distributors and sales representatives. Your accuracy and responsiveness ensure that surgeons have the surgical instruments and implants they need for scheduled foot and ankle procedures. When you do your job well, patients receive the care they need without delays.This is not just an office job—your work has real-world consequences for patients waiting for pain relief and restored mobility.CORE RESPONSIBILITIES Inventory Management (40%)Track and manage 200+ surgical instrument trays containing 30-1,000 items each across multiple warehouse locations. Use SAP Business One to maintain 98%+ inventory accuracy through regular reconciliation. Coordinate tray transfers and replenishments across 29+ distributor territories nationwide. Manage lot numbers, serial numbers, and UDI codes for complete FDA traceability from manufacturing through patient use.Customer Service & Relationship Management (30%)Serve as the primary point of contact for approximately 100 field sales representatives and 29 independent distributors. Respond to inquiries within 4-hour service standard, prioritizing surgical case support to prevent procedure delays. Coordinate emergency same-day logistics when instrument trays go missing or problems arise. Build and maintain positive professional relationships while managing expectations diplomatically—even when delivering difficult news.Order Processing & FDA Compliance (20%)Process daily purchase orders, surgical case reports, and customer requests with 99%+ accuracy. Review and enter handwritten surgical case reports (submitted via photo/email) into SAP within required 24-48 hour FDA timelines. Maintain meticulous documentation for regulatory compliance and audit readiness. Coordinate shipping logistics and carrier arrangements for tray movements.Process Improvement & Innovation (10%)Identify operational inefficiencies and recommend solutions to enhance efficiency. Develop Excel-based tools and automation solutions to reduce manual work. Create and maintain standard operating procedures. Support SAP system enhancements and digital transformation initiatives. Collaborate with leadership on strategic operational projects.Why This Role MattersEvery day, patients across America are scheduled for foot and ankle surgeries that will relieve their pain, restore their mobility, and improve their quality of life. Surgeons depend on having the right instruments at the right time to perform these procedures. Your accuracy in tracking inventory, your responsiveness to urgent requests, and your attention to FDA compliance requirements ensure these surgeries happen as scheduled. Mistakes or delays can result in canceled procedures—meaning patients continue suffering while waiting for relief. This role carries real responsibility, and the right person will find deep satisfaction in knowing their work matters.Who Thrives in This RoleThis position is ideal for someone with military logistics, supply chain, warehouse operations, or inventory management experience. The skills you developed in service—attention to detail, stress tolerance, mission focus, adaptability—translate directly to this role.You'll excel here if you:• Are exceptionally detail-oriented—accuracy directly impacts patient safety• Thrive under pressure and can manage multiple competing urgent requests simultaneously• Genuinely enjoy helping people solve problems and build strong customer relationships• Are comfortable with technology and can learn complex systems independently (SAP, Excel, tracking systems)• Understand that "good enough" isn't acceptable when patient care depends on your work• Have a thick skin and can handle difficult conversations professionally• Are self-motivated and don't need constant supervision to stay productive• Appreciate structure, process, and standard operating procedures• Are willing to work extended hours (50-60 hours typical) when operational demands require• Want to grow with a company and develop long-term career skills in medical device operationsPREFERRED QUALIFICATIONSEducation & Experience:• High school diploma or equivalent required• 3-5 years of hands-on inventory management, warehouse operations, or supply chain coordination experience • Experience with ERP systems (SAP Business One experience highly preferred)• Customer service experience in a B2B environment • Experience in a regulated industry (medical devices, pharmaceuticals, food safety) strongly preferredTechnical Skills:• Microsoft Excel: Intermediate to advanced skills including VLOOKUPs, pivot tables, formulas, and data analysis required (VBA/Power Query a plus)• Comfort learning complex ERP systems with limited formal training (training provided)• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint)• Ability to navigate multiple systems and databases simultaneously• Basic understanding of barcode scanning and inventory tracking technologyCore Competencies:• Exceptional attention to detail and accuracy—critical for FDA compliance and patient safety• Self-motivation and ability to work independently with minimal supervision• Strong organizational skills and systematic approach to managing complex workflows• Excellent written and verbal communication skills—professional and diplomatic• Problem-solving mindset with creative, resourceful approach to logistics challenges• Stress tolerance and ability to remain calm and effective under pressure• Adaptability and flexibility to handle changing priorities and emergency situations• Learning agility—quick to pick up new systems, processes, and technical skillsWorking Conditions & ExpectationsThis is an on-site, full-time position in Nashville, TN. The work environment is fast-paced and high-pressure with frequent interruptions and competing priorities. Standard hours are Monday-Friday, 8:00 AM - 5:00 PM, but operational demands regularly require 40-50 hours weekly. Occasional weekend or evening work may be required to support surgical case emergencies. You will work in a small team structure requiring flexibility and willingness to assist with various operational tasks. Some physical requirements include lifting surgical instrument trays or inventory items (up to 25 lbs) and warehouse visits requiring standing, walking, and reaching.Compensation & Benefits• Base Salary: $55,000 annually (paid biweekly)• Performance Bonus: Up to $20,000 annually based on company revenue targets (quarterly structure with year-end catch-up)• Total Compensation Potential: Up to $75,000 annually• 401(k) Retirement Plan: Up to 6% employer matching contribution• Medical Insurance: Comprehensive medical benefits package• Paid Time Off: 15 days annually (accrued per pay period) plus eligible public holidays• Professional Development: Training opportunities in SAP, process improvement, and medical device operationsCareer Growth OpportunitiesThis role offers significant growth potential for the right candidate. You will receive direct mentorship from the US Director of Operations on operational strategy and business management. You'll gain hands-on experience with FDA regulatory compliance, medical device industry standards, and building operational systems from the ground up. As OrthoSolutions' US operations expand, there are clear pathways to senior operational roles, management positions, and cross-functional opportunities in quality, sales operations, or supply chain leadership.DOD SkillBridge Program Available OrthoSolutions is a proud approved DOD SkillBridge partner! Transitioning service members in their final 180 days of active duty are eligible to participate in our comprehensive 26-week training program. This structured program follows military "crawl-walk-run" methodology and provides authentic hands-on training in medical device operations, FDA compliance, SAP Business One, customer service excellence, and inventory management. Upon successful program completion, participants receive full-time employment offers as US Inventory and Customer Service Representatives.SkillBridge Email Contact: skillbridge@orthosol.comHow to ApplyReady to make a real impact on patient care while building a rewarding career in medical device operations?Please submit information at https://forms.office.com/e/HGaqHU23jU: or the following to skillbridge@orthosol.com:Current resume highlighting relevant experienceCover letter explaining why you're interested in this role and what you would bring to the positionFor SkillBridge candidates: Include your anticipated separation date and confirmation of command approval timelineWe review applications on a rolling basis and will contact qualified candidates for phone screening interviews. Due to the volume of applications, we may not be able to respond to every applicant individually.For questions about this position or the SkillBridge program, contact:General Inquiries: skillbridge@orthosol.comPhone: (615) 899-3668**Please download and establish Microsoft Authenticator account before attempting our site
Reliable transportation to/from downtown Nashville daily.
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Cummins Station, downtown Nashville, TN (The Gulch). Suite 416 next to Gibson Guitar HQ. Parking provided.
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